Silver Medallion
How to link two separate reservations?
To Complete Party (TCP) Documentation.
How can I add a lap infant to an existing reservation?
Axis: Booking Infant (INFT) Tickets
How to update pax SFPD and if they do not have an active PNR?
Updating SFPD
Minor name changes on SM account.
SkyMiles account: Name, Date of Birth, and Gender corrections
How to add a wheelchair request?
Wheelchair Booking
How to opt-in to Digital ID program?
Ancillary Fee Disclosures
KM article where you can check if the pax needs to recheck their baggage on their layover city.
Destination of Checked Bagagge
Refunding a duplicate ticket.
Duplicate Ticket Refunds Exceptions
Changing name on reservation with AF/KL operated flights.
Name Changes and Correction: Air France and KLM
Pax is requesting for a gluten free meal.
Gluten Intolerant Meal
Customer with Disabilities: Seating and Documentation
Switching airline loyalty to Delta.
2025 Status Match
Adding assistive device on board
Assistive Devices: Onboard Stowage
List of pet in cargo accepted breeds.
Animal in Hold: Breed Acceptance and Restrictions
Requesting to delete their SM account.
SkyMiles Account: Customer Request to Close or Delete
Redeeming eCredit for multiple passengers using one eCredit.
Name Select/Multiple Customers Using One eCredit
List of restricted cities for PETC.
PETC: Destination Restrictions and Embargos
How to link Hertz account to SM account?
Hertz Elite Status Benefit
List of eligible card and customers for Delta Sky Club
Delta Sky Club: Access Eligibly by Customer and Credit card type.