Accuracy reminders
Transportation network login questions must be asked on all interactions unless:
200
If ni do not want v1 to get a salvage what options can we offer to ni ?
residence, relative/friend residence, and ss
where have t2 move to ?
Workday
always update vehicle damage, airbag indicator and drivability prior to running reparability predictor
TRUE
What contact info should be verified and/or updated?
address, phone, email, and communication preference(text and email)
What are some examples were there may be an exposure?
what fields in haart should be updated to make sure DVAM is properly ran from HAART
Damages, location, and airbag.
what it comes to payment what should be offered on every call?
Digital pay
You should read the customer there contact info. Ex: address,phone number, DOB, and email
FALSE
If Clmt or NI call in and say v1 was involved in loss but had no damages. What should you update in Max?
make sure under vehicle information you update the involved in loss drop down
If there is no police report or clmt info what should you do with 200?
CWP- Close without pay
If location is unknown what should customer do ?
Locate v1 and contact statefarm immediately
what three task that should be completed by you when opening a new claim in max ?
All New Claim, New Claim Failure and Automation Failure tasks should be completed by you at FNOL in MAX when present after opening a new claim
if cprs is unknown its okay to only document
FALSE ALSO SEND LETTER TO NI/CLMT and VERIFY ON FIRST POC
when going over adsp what are the first steps ?
1.always offer ss
2 if nps is selected review state for cash settlement only
3. if not ss a cs only state run iot on other states
if ni is the owner of the prop damaged. Should you open 200?
No just document the insured owns the property
Is a customer needing more time to collect personal belongings a sign of refusal
Is a outbound called needed to clmt if you are able to establish liab?
Only if we are at fault and have clmt info to discuss repairs.
If we are not at fault file claim with OIC
Do not warm transfer calls to FILR
TRUE take loss report
what two adsp options should be updated in MAX
vendor assist and estimate assist
Which coverage option do you select in haart after explaining 200?
A- Property Damage
If customer refuses to move vehicle at a nps what are the steps you should take
1.explain sf will only cover 2 days from the date of conversation and they will be responsible for storage fees until the vehicle is moved
2. send we go look or set up staff gv or virtual
3.set lds
4.send refusal letter-FC0017715
when you send customer a ODM what can be access online for the claim ?
its okay to open 200 on driver id states
TRUE select continue and add PAR for it to update when liab is established