Retention
Name of the form used to determine what offers we are able to give the customer
What is the Stop save form?
This is the tab you use to locate Escalation forms
What is Blue?
This is the max ammount of days you can apply a vacation pack
What is 14 days
This is the first 2 letters in an add free template code
What is AF?
This is Kevin's favorite sport to coach
What is soccer
Amount of offers we are required to pitch on every applicable cancellation call
What is 2 + final question?
This is the tab you use to locate step by step instructions for a password change
What is Digital?
This is how you apply a vacation over 30 days
What is terminate?
This is how many days a subscriber can view their past editions on the app
What is 10 days
Ashtons favorite food
WHAT IS PASTA
Type of question used to get the customer to open up and promote dialogue
What is Open-ended question?
This is the column in wiki do you locate NFS info
What is Top Things to know?
This is what its called when you terminate an account due to extended vacation
soft stop
This is how many emails can be linked to a primary email
What is 2
Elysia runs what game at the end of the month
What is Le'Bingo
True or false: If the customer says they are canceling due to an increase coming up, we first offer them their previous rate
What is False - midrate first?
This is where you locate basic probing questions
What is Common Responses?
this is a save attempt for a customer who is attempting to cancel due to seasonal stop/sports
what is a seasonal vacation
This is the area in blox where you create an account
What is User accounts
This leader smiles with an open mouth
What is a Kevin?
Cancelation reason for subscriber who keeps having his neighbors dog eat his paper before he wakes up
What is Delivery?
This is the section where you locate step-by-step instructions for EZPay to Non EZPay
What is Billing Information?
this is the tab in falcon you can see if a vacation is placed on an account
What is service interupts?
this is the area in bloxs you verify an active subscriber
What is subscription tab
Total number of siblings Amanda has
What is 2?