MEMBER SERVICE
Does it cost money to sign up for a membership? If so, how much?
It is free to join the Y
What is a bulkhead?
A bulkhead is a structure that can separate a pool into different sections.
If I want a personal health coach but I have membership. How much will it be for 4 sessions?
A personal health coach is included in your membership! 4 sessions a year from when you started your membership
What is the purpose of childminding?
For a place for kids to be watched and cared for while their parents use the facility.
Who is Jennifer Bullcock?
The volunteer coordinator
I can't afford to pay 67.20 a month for a membership Are there any supported memberships?
We assess every family or individual based on their total household income and household size. This amount is determined in the application process by using the Low Income Cut Off (LICO) Scale. The LICO scale uses gross household income (line 150 on a Notice of Assessment).
What is the lifeguard ratio?
1 lifeguard per 40 bodies
What is Spin for Strong Kids?
The YMCA Cycle for Strong Kids event raises heart rates and funds through a high-energy spin class that takes place under a big tent at H2O. This year’s goal is to recruit over 300 riders and raise $80,000 for low-income families.
How many staff have to be in the childminding room at once?
At least 2 at all time
Who is Asanda Perera?
Asanda is the Manager on Duty at KFY
How many months can I put my membership on hold?
What does it mean to "buddyguard"?
It means you are talking to another lifeguard while you are supposed to watching your section of the pool. Don't buddy guard.
How old does my child need to be to use the gym without me? ( a parent)
The youth needs to be at least 12 years old with level 2 orientation
Members: $235.00
Non-members: $285.00
What are the blue coolers for below the stairs?
Jugo Juice
What is our diving board policy?
Swimmers must be at least 12 years old or over 4 feet and 4 inches to use the 3 meter diving board, according to the Lifesaving Society of Canada
I have issues with my left hip and I am getting it replaced, do you guys offer any programs to help me get back into physical activity?
Yes! This program helps prepare for and recover from total hip or knee replacement surgery, resulting in better hospital visits, fewer complications, and a smoother recovery. Maintaining healthy activity levels will increase the life of your joint replacement.
We are a low income family but we want to be able to send our children to camp. Is there anyway you guys can help?
Families with children in a YMCA Recreational Camps can access and apply for the YMCA Financial Assistance.
What is Melany Kothlows position?
Director, People and Culture
Because of all the hard work done at the Y we are able to feed lots of kids that may not have access to food at home. How many kids do you think we were able to feed at camp in 2024?
437,570
healthy snacks provided free to child care participants
Name 3 member services employees
Brigita, Brenda, Liz, Zach, Zach, Amir, Kishana, Laura etc