Soft Skills
Putting something off until tomorrow when you can do it today
Procrastination
A display of your talents and work for potential clients and employers evaluate your professional skills
Portfolio
The questionnaire that discloses the clients information that is filled out at the first appointment
Client intake form
The moral principles by which we live and work
Ethics
Personal attributes that enhance an individuals, interactions, job performance, and career prospects
Soft Skills
What is the discussion with a client that determines their needs and how to achieve their desired results
Client Consultation
1 year or less
Taking pride in your work, and committing yourself to consistently doing an excellent job for your clients employer, and the salon fall or barbershop team
Work ethic
The client’s permanent progress record of services received, results, formulations, and products purchased or used.
Service record card
What you achieve when you fulfill your full potential
Self actualization
Within _ seconds someone will establish _ impressions of you. One of those first _ impressions is the result of your appearance.
The 7/11 rule
Trusting in your judgement and upholding your values while sticking to what you believe is right
Believing in yourself
Something that establishes the purpose and values by which an individual or institution lives and works
Mission statement
what percentage of communication is visual?
55%
Listening to the client and then repeating in your own words what you think the client needs
Reflective listening