Communications
As an audience member, which of the following should you do to encourage a speaker during an oral presentation?
What is Smile
What is often the result of positive customer/client relations?
a) more competition
b) repeat business
c) increased training
What is Repeat Business
Which of the following is an example of excess demand:
a) Price=$600, demand=400, supply=600
b) Price=$400, demand=600, supply=400
c) Price=$500, demand=500, supply=500
What is Price=$400, demand=600, supply=400
What is the best way for Michelle to organize the information that she has collected for a research report that she is writing ?
develop an outline
Rechargeable batteries are an example of what type of innovation?
product
What is a key to effective note-taking?
a) creative thinking
b) capturing details
c) active listening
d) using an outline
What is Active Listening
Employees can demonstrate their customer-service mindset by using good
a) telephone techniques
b) promotional plans
c) marketing strategies
What is Telephone Techniques
Which of the following is an important part of the human resource management activities of business?
a)promoting
b)pricing
c)staffing
What is Staffing
To use various software programs, a computer must have a(n)...
operating system
What type of duties doe customer-service professionals often preform?
A characteristic of simple memorandums written by business employees is that they usually intended to be read by a(n)
a) planning committee
b) board of directors
c) internal audience
What is Internal Audience
What type of business policy is designed to attract customers by making the purchasing experience more convenient for them?
a) product
b) service
c) flexible
What is Service
who owns a good if the good is used in preforming a service for a customer ?
the business preforming the service
A marketing-research project that gathers sufficient information to help the business in its decision making would be described as:
thorough
Diana prepares bills and invoices for her company. Her career is in the area of...
Corporate Finance
In addition to his name, address, and phone number, what information should Dwight include in his corporate email signature?
a) position, company, and references
b) position, company, and email address
c) work history, company, and email address
What is Position, Company, and Email address
How can the salesperson try to reduce the number of customer complaints about the products customers buy?
What is identifying the customer's real needs
which of the following does not give exclusive ownership of certain types of property to individuals?
a) copyright
b) trademark
c) license
license
Computerized databases make it possible for marketing researchers to...
obtain desired information immediately
When using exploratory interviews to identify occupational interest, you should try to interview someone who...
Holds the kind of job you want
Lucile included a six-page synopsis in her report. What should she call this section when she creates the table of contents?
a) bibliography
b) executive summary
c) results and recommendations
What is Executive Summary
When Mr. Schwarz's order did not arrive at the expected time, he called Karl, the salesperson with whom he had placed his order. Karl apologized for the delay and told Mr. Schwarz that he would check into the issue. After Karl talked with the transportation company, he immediately called Mr. Schwarz to let him know where the order was and when to expect delivery. Mr. Schwarz thanked Karl for getting back with him so quickly. In this situation, Karl reinforced the company's image by
providing efficient follow up
unequal income distribution
which is following is an example of an integrated software application:
a) URL
b) Java
c) SMS
d) point-of-sale
point-of-sale
Rob decides that he really can't know if Patrick will help him unless he asks, so he decides to de so. Which step of the seven-step problem-solving method does this situation illustrate?
Select and implement a solution