Troubleshooting Steps
What is the first step in fixing a problem?
Identifying the problem
What is one benefit of providing detailed documentation?
It helps if the problem comes back months later
What is the first step after fixing a problem?
Test the results of your fix
What should you do if you can't find a solution to the problem on your own?
Ask for help
Where can you check the history of Windows updates?
In the Settings app under Update History
After asking questions to identify the problem, what is the next step?
Establishing a theory of probable cause
Why is it important to talk to the user when identifying a problem?
To understand the symptoms and recent changes
What is the first step you should take when you have a theory about what might be causing a problem?
Test your idea
What should you do before implementing a fix?
Make sure you have all the necessary tools
Why is it important to document your findings after resolving an issue?
To remember what you did and help others
What should you do if your theory about the problem is confirmed?
Make a plan of action
Why should you make only one change at a time when implementing a solution?
To see what happens with each change
What does it mean to consider multiple approaches?
Try different methods to identify the problem
If your theory is not confirmed, what is the next step?
Come up with a new idea
What should you do if you can replicate the problem?
Move on to figuring out how to fix it
What is the fourth step in the troubleshooting process?
Establish a plan and implement a fix
Why should you have the user work with the system after fixing a problem?
To make sure the issue is fully resolved
What is the CompTIA Troubleshooting Methodology?
A structured approach, or SOP, to problem-solving
What should you do if the fix might cause a lot of downtime for the organization?
Wait until after hours or the weekend
Why is it important to back up important data before implementing a fix?
To avoid losing data
What is the first step in troubleshooting a network problem?
Using a standard operating procedure (SOP)
How can the method of starting at one end of the system help?
It ensures a systematic and thorough check of all components
What does Question the Obvious mean?
Check for easy and common issues first
What should you write down after replicating the problem?
All important symptoms and error messages
What should you include in your documentation?
Every step you took, including unsuccessful attempts