Org. Design Basics
The ___ theory of organizational structure says that there is no one structure that is right for every organization. Different structures are good for different organizational strategies and needs.
contingency
Evaluating current technological advances that might affect your company would fall under which letter of the STEEP analysis?
T
A _____ refers to what a company is really good at. For instance, Apple is really good at making sure its devices integrate with each other seamlessly.
Industry rivalry
Economic logic
Strategy
Core competency
Core competency
In a ____________ structure, departments are organized by the type of work they do. This structure is efficient, because it doesn’t require resources and roles to be duplicated in several different departments.
Functional
Processes that coordinate activities spread out across different organizational units are known as ______________.
Network structure
Lateral capability
Centralization
Overspecialization
Porter’s 5 forces
Lateral capability
During the ___ stage of team development, team members get to know one another. This stage should include some type of bonding time, where teammates engage in non-work-related activities.
Forming
Storming
Norming
Performing
Adjourning
Forming
A ____ is a method of gathering data that involves meeting with a small group of people and asking them questions about their experience in the organization.
Interview
Focus group
Survey
Questionnaire
Observation
Focus group
______ refers to how businesses will actually make money.
Arenas
Vehicles
Differentiators
Staging
Economic logic
Economic logic
In a ______ structure, departments are organized by the type of customer they serve. This structure allows the company to cater to its clients much more easily.
Functional
Product
Customer
Geographic
Network
Customer
_____________ must be urgent, compelling, and highly appealing to all groups involved. They also reduce conflict between groups because the groups start working toward the same thing.
Matrix organizations
Integrators
Teams and formal groups
Shared goals
Networks
Shared goals
If two teams in the same company are not communicating well, which point of the STAR Model needs to be fixed?
Processes
If an organization’s processes do not support its strategy, that would be considered a(n) ____ problem.
Fit
Alignment
Planning
Strategic
SWOT
Alignment
A movie theater is feeling threatened because customers have lots of choices for what they could do on Friday night (rather than come to the movie theater). Which of Porter’s Five Forces does this fall under?
Bargaining power of suppliers
Bargaining power of buyers
Threat of substitutes
Threat of new entrants
Industry rivalry
Threat of substitutes
In a ______ structure, the company focuses on its core competencies and then outsources other functions to other companies. This structure can be efficient, but it can also be risky, since the main company is relying so much on other firms that it cannot control.
Functional
Product
Customer
Geographic
Network
Network
_______ are the type of lateral capability that requires the least management time.
Matrix organizations
Integrators
Teams and formal groups
Shared goals, processes, and systems
Networks
Networks
If there is high turnover at your company because people feel they are not being paid well enough for their work, which point of the STAR Model needs to be fixed?
Rewards
Which of the following is NOT a good idea when you are conducting an interview to learn about the organization’s design?
Listen carefully.
Prepare an interview guide.
Establish rapport.
Show agreement with the interviewee.
Carefully select participants.
Show agreement with the interviewee.
A clothing company is feeling threatened because there is a shortage of fabric across the world. So when it negotiates to purchase fabric to make the clothing, it feels that it doesn’t have much negotiating power. Which of Porter’s Five Forces does this fall under?
Bargaining power of suppliers
Bargaining power of buyers
Threat of substitutes
Threat of new entrants
Industry rivalry
Bargaining power of suppliers
_________________ answers the question “How many people will each manager supervise?”
Span of control
Centralization
Decentralization
Overspecialization
Underspecialization
Span of control
An integrator can really help coordination, because their sole job is to help departments communicate. However, the disadvantage of hiring an integrator is
They are difficult to work with.
They do not share the same goals as the company.
They are costly to hire, and it’s difficult to find the right skillset.
They need lots of oversight.
They increase competition between departments.
They are costly to hire, and it’s difficult to find the right skillset.
A team charter includes all of the following EXCEPT
Team name
Agenda items
Rules
Penalties
Process to amend the charter
Agenda items
True/False: You should have no more than 5 design criteria.
True
In the case of Ella’s bread business, which of the following represents the “staging” for Ella’s strategy?
Starting with our closest neighbors and then taking samples to two or three new neighbors each week.
Delivering the bread to customers’ doors
Buying her ingredients
Making sure she sells her bread for more than the cost of the ingredients
Creating flyers to get more customers
Starting with our closest neighbors and then taking samples to two or three new neighbors each week.
When supervisors manage more people, the structure becomes _________. When supervisors manage fewer people, the structure becomes __________.
Better, worse
Worse, better
Taller, flatter
Flatter, taller
Incorrect, correct
Flatter, taller
_______ teams are teams of people brought together for one project and then disbanded.
Adhoc