Cognitive Biases and Communication
Which technique provides constructive feedback by placing criticism between positive comments?
the Oxford Sandwich Technique
It is our .... [number]th session today.
4th
Which key component of trust involves consistently following through on promises?
Reliability
What principle states that people remember unfinished tasks better than completed ones?
The Zeigarnik Effect
Who is the author of so called Forgetting Curve?
Hermann Ebbinghaus
Our regular teacher, Irena Zelená, will give a word to a guest during our ... [number]th session.
8th
What psychological effect suggests that people trust those who share personal experiences with them?
The Intimacy Principle (Trust Equation)
Who developed the Getting Things Done (GTD) method?
David Allen
Which formula explains the impact of body language, tone, and words in communication?
The Mehrabian Formula (Albert Mehrabian)
What is the method of making learning more interactive by using activities like quizzes and competitions?
Gamification
According to Frances Frei, what is essential to communicate effectively to establish trust? (components of the Trust Triangle)
Logic, Authenticity, and Empathy
Which productivity technique involves starting with the most difficult task first and who is the author of this technique?
Eat the Frog
Brian Tracy
Which heuristic explains why people overestimate the importance of information that is readily available? + Name at least one of the authors.
Availability Heuristic (Daniel Kahneman & Amos Tversky)
What topics are covered by the two state exam questions we are working on during this course? (The exact wording is not needed.)
- Interpersonal Communication and Presentation Skills
- Management and Leadership in Marketing and Media Companies
Who developed the Reciprocity Principle related to trust?
Robert Cialdini
Which law states that 'work expands to fill the time available for its completion'?
Parkinson’s Law
Which error involves underestimating situational factors and overestimating personal attributes?
Fundamental Attribution Error (Lee Ross)
Name the titles and authors of all three mandatory books for our course.
Atomic Habits (James Clear), Getting Things Done (David Allen), Tools of Titans (Tim Ferriss)
Which researcher is known for studying The Neuroscience of Trust, and what is the name of the chemical linked to social bonding?
Paul Zak
Oxytocin
Which productivity method emphasizes deep focus without distractions and who is the author?
Deep Work
Cal Newport