Assignment
Reimbursement
Random Skip
Order types
All Random
100
What are the options to unassign an order and affecting AR?
2) Courier declined order
100
What does HTA mean? and what are the 3 pin points called that determines a Good or bad HTA.
Hold time Accuracy
P- Parked
C-Collect
Black pin- Resto
100
"Shift" is a DNU word in the UK, IE and AU. What is the alternative for "Shift"?
work
schedule
run
delivery
run
100
KFC and TacoBell are in the same building block. Phoebe is on the way to pick up both of the orders from each restaurant. What is the order type?
Multi partner pooling
100
The order tip is 3.00. Delivery Fee is $2.00, Courier Pay is $5.00. How much is the courier's earnings?
Courier earnings = Tips + Courier Pay = $3.00 + $5.00 = $8.00
200
. In the IE market and some UK zones, where resto hold is disabled, if the courier wants to be unmatched from the order because the food is not ready, we will:
Promise couriers that they will be reimbursed after delivering the order.
Convince couriers to wait for the order.
Cancel the order
Offer order umatch and inform couriers that AR will be affect
Offer order umatch and inform couriers that AR will be affected.
200
Does the UK zone London - Crystal Palace offer resto hold reimbursement?
1) Yes
2) No
No
200
. Whenever we mark the order as 'Delivered' on courier's behalf we must:
Inform courier about order investigation
Inform courier about the possibility of chargeback.
Leave changelog note on the order and CUP
All of the above
All of the above
200
If we find 1 partner and 2 customers, what is the Order Type?
Single partner pooling
200
Within the Order Issues tab, when do we use Additional Drive to reimburse couriers?
Incorrect Address and Alcohol Return
300
On a Multiple-Partner Pooling trip, one of the restaurants is under maintenance, we will:
Unassign the affected orders without affecting AR.
Cancel the affected order.
Submit a Full Chargeback
Leave a changelog note in both order and CUP
Cancel the affected order.
300
True/false
How long does a couier wait in AU in order to get reimburst?
20 min
300
Which of the following statements is wrong?*
Couriers can pause/unpause offers from the Courier App.
We should not tell couriers if we are putting them on DNU
Couriers can put themselves off DNU.
We should leave a note in CUP -> History > Actions when we put a courier on DNU.
Couriers can put themselves off DNU.
300
Phoebe is on the way or arrives at the custo, the app offers her a new order. What is the order type?
Single
Single partner pooling
multi partner pooling
intransit pooling
non of the above
intransit pooling
300
When will couriers receive the reimbursed amount if we do it via Order Issues?
It’s Instant pay. They will get it right after they finish the order.
400
When a single order was collected by another courier, we will
Ask courier to mark order as 'Undelivered' for a full pay.
Reimburse with full pay then unassign the order.
Mark the order as 'Delivered' and submit a Half Chargeback.
Mark the order as 'Delivered' and submit a Full Chargeback.
Mark the order as 'Delivered' and submit a Half Chargeback.
400
10. In the CA market, reimbursement for a Live Order is processed through:
Order Modal - Status tab
Order Modal - Order Issues tab
Order Modal - Adv. Adjustments
Order management - Cancel Order
Order Modal - Order Issues tab
400
True/False. For unreachable customers, we refer couriers to UDO Self-Serve to mark order as 'Undelivered'.
True
400
Phoebe is a courier. She arrives at McDonald’s to pick up two orders for different customers: Shui and Ryan. What is the order type?
SPP
400
When will couriers receive the reimbursed amount if we do it via CRF?
2 weeks
500
Do we select “Courier Needs their order paused”? On the assignment page
No, this option will be removed. We do not use this option to unassign orders.
500
. Which of the following statements is wrong?
Half Chargeback amount = Drive to Resto (half of Courier pay) + Resto Hold + Tips.
Full Chargeback amount = Courier Pay + Resto Hold + Tips.
In Canada, if the order was already delivered, we will need to submit Courier Reimbursement Form instead of Live Ops for reimbursements
As long as the wait time exceeds 7 minutes, the system will issue resto hold reimbursement.
As long as the wait time exceeds 7 minutes, the system will issue resto hold reimbursement.
500
On a Multiple-Partner Pooling trip, one of the restaurants is under maintenance, we will:
Unassign the affected orders without affecting AR.
Cancel the affected order.
Submit a Full Chargeback
Leave a changelog note in both order and CUP
Cancel the affected order.
500
Why do we pool orders for Muti Partner Pooling?
Because these two orders are ready for collection at almost the same time, plus the two restaurants are close to each other.
500
How do we check if the resto pin is wrong?
Use Google Maps to search with the restaurant name