Job satisfaction
Interesting jobs, Independence and provided training are part of what aspect that boosts job satisfaction
Job Conditions
The job satisfaction is low at a clothing shop. Is the customer satisfaction more likely to be high or low?
After months of being excluded from key projects, Daniel doesn’t complain but starts missing deadlines, ignoring emails, and putting minimal effort into his work.
Neglect
What does CWB stand for in the workplace context?
Counterproductive Work Behavior
What is one of the simplest ways managers can reduce CWB in the workplace?
Improving communication and fostering a positive work environment.
Positive interactions with these people can improve job satisfaction
Colleagues and managers
What is the term for when people go beyond the normal expectations of their job?
OCB
Loyalty is a .... and .... response, where employees remain committed, hoping for improvement.
Passive and constructive
Give one example of property deviance, a type of CWB.
Theft, sabotage, or misuse of company resources.
How can companies use leadership to prevent CWB?
By providing supportive leadership, setting ethical expectations, and addressing employee concerns before they escalate.
This personality trait, linked to self-worth and confidence, leads to higher job satisfaction.
Core self-evaluation (CSE)
Do job satisfaction and life satisfaction influence each other?
yes, mutually
Tasha, a software engineer, has felt undervalued for over a year. She tries multiple times to voice her concerns to leadership, but no changes are made. Eventually, she decides to leave the company and take a job elsewhere. Which two EVLN responses has she demonstrated?
Voice and Exit
How can recognizing employee contributions help reduce CWB?
Employees who feel valued and appreciated are less likely to engage in counterproductive behaviors.
What role does job design play in reducing CWB?
Providing employees with job variety, autonomy, and opportunities for growth can reduce frustration and increase engagement, lowering the likelihood of CWB.
Beyond a certain level, this factor has little impact on job satisfaction.
Pay
Sara feels a lot of pressure because of her job, and thus feels unsatisfied. Her friend Lisa is searching for a job, is Sara likely to recommend her current job?
No
If an organization wishes to minimize exit responses, which actions can they take?
Increase in (transparent) communication, organise career development programs to create career growth, regular feedback/check-in's to show progress/ensure motivation.
What is the main difference between production deviance and political deviance in CWB?
Production deviance involves slacking off or purposefully reducing work effort while Political deviance involves harming colleagues through gossip, favoritism, or backstabbing.
What kind of workplace behaviors should managers address to prevent the rise of CWB?
toxic behaviors such as bullying, favoritism, and unethical conduct to maintain a positive work environment.
Employees value companies that engage in this, including sustainability and ethical practices.
Corporate Social Responsibility (CSR)
An organisation is debating who to hire. The personality test shows that candidate one is an extravert and is emotionally stable. The second candidate is also an extravert and conscientious. Who is the organisation more likely to hire?
candidate two
The EVLN model assumes that dissatisfaction leads to one of four typical reactions, but in real-world scenarios, employees may initially demonstrate Voice, and after continuous failure to influence change, shift to Neglect and eventually Exit. What can the organization do to avoid this?
Transparent communication, active listening to concerns, regular check-in's with employees, recognition, training, career opportunities
An employee is dissatisfied with their job but doesn’t want to quit. Instead, they intentionally slow down their work, waste time on non-work activities, and refuse to help coworkers. What type of CWB are they engaging in?
Production deviance – the employee is deliberately reducing efficiency and harming productivity, which is a form of CWB.
How does addressing toxic workplace behaviors help prevent CWB in the long term?
Toxic environments increase stress and dissatisfaction, which can escalate into counterproductive behaviors. Preventing and addressing these issues early promotes long-term job satisfaction and ethical behavior.