Lawn Care 101
This warm-season grass, commonly found in Houston, is known for its broad blades and ability to thrive in humid conditions.
What is St Augustine grass?
Unlike other household pests, these eight-legged creatures are difficult to control with standard pest treatments because they don’t groom themselves.
What are spiders?
The name of Greengate’s per-round newsletter that helps educate customers about seasonal lawn and pest issues.
What is the GG gazette?
The most important factor in closing a sale is building this with the customer.
What is trust?
This common summer lawn pest sucks the juices from grass blades, causing yellowing and dead patches.
What are chinch bugs?
Rodents constantly chew on objects because these never stop growing.
What are their teeth?
This add-on service helps keep flower beds weed-free without the need for constant pulling by the customer.
What is flower bed maintenance?
The best way to overcome an objection is to listen, acknowledge, and provide this.
What is a solution?
Aeration improves soil health by reducing this, which can prevent water, nutrients, and oxygen from reaching roots.
What is soil compaction?
Mosquitoes are most active during these two times of day.
What are dawn and dusk?
This new training program ensures Greengate employees have the knowledge and skills to provide top-tier service.
What is GG University?
When discussing pricing, it’s better to highlight this instead of just focusing on the cost.
What is value?
Greengate Turf & Pest recommends this many lawn treatments per year to maintain a healthy, weed-free lawn.
What is 8?
This German species is one of the most common household cockroaches and is particularly difficult to get rid of.
What is the german cockroach?
The friendly title Greengate gives to customer service representatives to emphasize their role as a go-to contact.
What is customer care specialist?
The most important step in the sales process is understanding the customer’s needs through asking the right questions. This step is called ____.
What is fact finding?
This invasive GRASS type often infiltrates St. Augustine lawns when St. augustine is not cared for properly and is notoriously difficult to remove.
What is bermuda grass?
Fire ants pose a major threat because their stings contain this painful substance.
What is venom?
This Greengate service bundle includes rodent control in addition to standard pest control.
What are pest bundles?
When a customer/lead raises a concern/objection, a great way to handle it is by confirming it’s their only hesitation. This technique is known as ____.
What is isolating the objection?