MOVIE
NAME
NAME
Kasi ang totoo, umaasa pa rin akong sabihin mo sana ako pa rin. Ako na lang. Ako na lang ulit
One More Chance
This is what you should ALWAYS be in when working. This is how we work chat
and emails
Available
A lease in the ______ ______ means the customer has contacted Acima and has confirmed which option they want for the return.
Return Confirmed
You will use this when needing to speak with the other party before transferring the customer
Warm Transfer
What kind of room has no doors or windows?
Mushroom
Kung Panaginip lamang ang umasa sa pag-unlad, managinip tayo hanggang sa kamatayan
Heneral Luna
If the customer inquires about their amounts. This will also be the go to if there is not a disposition that matches.
Transfer Call when: A customer is requesting assistance from resolutions expect for returns and LDW/B+ claims
Resolution
Will not require a second dialer attempt to as the Customer answered the call
Connected
I have four wheels and flies.
A garbage truck.
"You Gotta Ask Yourself One Question. Do I Feel Lucky? Well Do Ya Punk
Dirty Harry
_______ __ __ _____ longer than
necessary. Receiving an email
does not mean it is time to check
other things. Work the email and
move on to the next contact.
SITTING ON AN EMAIL
Statuses in Portal: Awaiting for: Funding, approval conditions, decision, Lease Docs,
Cancelled, Approved, Rejected, Denied, Expired
Processing
________ up is a feature within InContact that
will provide agents additional time before receiving another call to complete any necessary account management needs within the lease they were working.
After Call Wrap Up
Mr. Blue lives in the blue house. Mr. Yellow lives in the yellow house. Mr. Black lives in the black house. Who lives in the white house?
The president!
My spaghetti has banana ketchup with antioxidants, antihistamine, anti-inflammatory, antibiotic, with glutathione and silymarine extract, withginko biloba-e
The Super Parental Guardians
If you had a conversation
with the customer and they disconnected before the conversation was over.
Customer Disconnected
A lease in the _______ means the customer has ******** the property to Acima
Returned
You will use this feature when you do not need to speak with the other party before transferring the call
Cold Transfer
A man goes out in heavy rain with nothing to protect him from it. His hair doesn’t get wet. What is he?
Bald
"Mahal mo ba ako dahil kailangan mo ako o kailangan mo ako kaya mahal mo ako?"
Claudine Barretto
Milan
______ are used to automate your responses when working a Chat through InContact by using a short key
Macros
Statuses in LMS: Funded Accounts that are current
CS/ Customer Service
______ ___ is a new feature facilitated through InContact that will allow all agents the ability to transfer the customer to an IVR when the customer needs to add a new credit of debit card.
Secure Pay
Which creature walks on four legs in the morning, two legs in the afternoon, and three legs in the evening?
A human.