It's How You Say It.
What are 2 of the most powerful words?
Don't underestimate the power of "Please and Thank you."
People notice...and notice when you DON'T say them.
"Don't worry about...?
Things you can't do anything about. -Mary's Dad
Accept big challenges.
Ask Mary to tell the story about Terminal C in Newark.
What happens if I take the wrong turn?
Use adversity as an opportunity.
You can do a U-turn, no problem. Or, take the new road and see where it takes you. Perhaps you'll make a happy discovery.
It's not the end of the world, it's just a wrong turn.
Be YOUR best at all times.
Know that you did your best with each task.
Be proud of your work. Believe in yourself.
Response when someone says Thank you?
You're welcome.
Or, even better, "My pleasure."
(See how different that sounds?)
Luck comes from hard work.
They call it "work" for a reason! But, the harder you work, the more luck you have.
That's not a coincidence!
Be yourself.
Ask Mary to tell the story about writing a poem to get a job.
Mom's Advice
"Check your work."
Why?
It's your last chance to make a first impression with the work you deliver. Typos (and other mistakes) are easy to make but are still a reflection of how serious you are about your assignments.
Keep learning. Knowledge is power.
Be curious. Expand your horizons.
Learn CPR? How to say hello in 5 languages? Where did Cboe start? It's all out there!
"How can I help you?"
Most people will help when asked.
Fewer people jump up. Be the one who makes the offer. People will notice.
In an interview, have a hook. What does that mean?
Something to remember you by.
Your career can be wiggly.
Ask Mary to tell the story how she went from Kansas schoolteacher to high finance industry in London.
Be pro-Active. What does that mean?
Think about the next steps. What's the next thing you (or someone) needs to do. How can you help make that happen?
Be patient and persistent.
Create personal habits, set goals, measure your success. Know where you are trying to go.
Then, know that improvement comes slowly, not overnight.
What's a BETTER response to the question "How are you?"
"I'm terrific!" Or, super, or wonderful! Set a positive tone!
Avoid saying "Not so bad...."
Ask questions. When are questions appropriate?
At Work - clarify your assignment
At Home - ask how you are today?
When You Meet Someone - find out more about them.
Speak up!
Ask Mary to tell the story about presenting to the VP's at Continental.
Small acts of kindness go a long way. Can you think of an example?
Treat others as you would like to be treated.
Holding the door; letting someone on the bus in front of you, offer a drink to the courier.
Always do what is right.
Not what's easy. Keep your promises.
Quick way to give a compliment.
"You did great." (Emphasis on the "you"!)
Or, "That was terrific."
Be sincere and Mean what you say.
I made a mistake. Now what?
Be honest. Admit it. It won't get better unless you face it and fix it.
Tell the appropriate person and work out how to correct it.
Every day is a precious gift.
Ask Mary to tell the story about her cancer diagnosis many years ago.
Prioritize your health with diet and exercise. Why?
You have one body and it has to last your whole life. Best to start taking care of it now!
Work Hard
Distinguish yourself as a hard worker. Impress others with your work ethic.