Survey Readiness
What should be on your person and presentable at all times?
Name Tag
You notice a resident who is always at Lunch didn't come down, what is something you can do?
Check in with the resident. Check the sign out binder and the residents room.
How long before a shift should you call in
2 hours or more
Someone is asking what the proper procedure is for providing catheter care, what resource can be used to provide this
Training Binder
If the state asks you a question but you are unsure of the answer, what should you say?
I am not completely positive, let me ask the appropriate party and get back to you
A resident is being sent to the hospital, what should you send with them?
Send a Face Sheet, POLST, Physician Orders Sheet.
These can be found on Service Minder!
How far in advance must shift trade requests be submitted through UKG?
Shift trade requests must be submitted through UKG at least 72 hours in advance. Trades submitted less than 72 hours before the start of the shift require leader approval, through teams.
An emergency situation has occurred, what is the resource that helps you know what to do
The Red Emergency Preparedness Binder
What are the six rights of medication management?
Right Resident
Right Drug/Medication
Right Dosage
Right Route
Right Time
Right Documentation
While In Memory care you are on meds, both cares RA’s are with residents. You just punched out meds for a resident, but another resident who is a elopement risk starts exit seeking. What should you do?
Place the meds back in the cart and assist the exit seeking resident.
(This also applies to a resident coming by the med cart and stating they need help)
What should team members do if they do not have enough available Sick and Safe Time (SST) hours to cover an absence or tardy?
Attendance points will be applied based on the amount of SST hours available: no points if SST hours cover more than half, and a half point if SST hours do not cover more than half.
What is the purpose of the shift change report?
The purpose of the shift change report is for the outgoing shift to share pertinent information with the oncoming shift to promote continuity of care.
Who is the site administrator?
Hayley Fast, LALD
You are giving a resident a shower, the resident starts telling you to stop and doesn't want you to shower, what should you do?
DONT leave the resident. Phone call a fellow RA and ask them to take over the shower
What happens if a team member is unable to work their scheduled weekend shift?
If a team member can't work their scheduled weekend shift, they'll need to make up the hours on the next unscheduled weekend. This rule applies to everyone, whether they're full-time, part-time, or on-call. The department's needs will decide the make-up schedule, and it will be organized by the CQC.
Why do we have the 24 hour communication log?
To ensure there is written documentation of what happen within the last 24 hours for residents.
How Tall is Nate???
6 ft 9 in
You are training and your trainee asks if they can do something alone(unsupervised), but have not gone through skills, can they be alone?
No, until a skills check the RA in training is working “under” the RA training them.
What are the three conditions under which a timely time-off request might still be denied?
If the PTO maximum has been met, it leaves the area/site without a specific skill set, or the site has critical shortages that cannot be filled
You have had a situation occur while working that was either frustrating or shouldnt be happening what should you do?
Grab a staff statement sheet and write out the events. Once completed place it in the appropriate mailbox