Overcoming Objections
"What do you do for work?"
"I appreciate you picking up! Are you working as a nurse right now?"
A student answers the phone: How do you start the conversation? What do you say/ask?
"Tell me more about what has you looking to go back to school!"
"How's your day going so far?"
"What has you looking at furthering your nursing education?"
Cracker Barrel
Post-Graduate Certificates: What must be done before students can be scheduled for classes?
UTOC Review (specifically: Dr. C must at least list classes that will be considered pending syllabi.)
What are the three areas we focus on in the four week trends?
Lead to Hello (contact rate)
Hello to Interview
Interview to Enrollment
Who played rugby in college?
Andraya
"I just want to know the cost/length of the program."
"Sure! Can you tell me a little bit about your educational background to help me best answer?"
"I will right this down so that we can review it. What other concerns do you have?"
Transitions: Walk a student from the info gather to the tour.
"I've enjoyed talking to you! Now, I want to show you more information about the ___ program. I'm sending you a link: do you have access to your computer, or just your phone?"
"I want to go over more information about the program and [areas of concerns]. I'm sending you a link now."
RN-BSN: Is this considered undergraduate or graduate-level funding?
Undergraduate
What are the percentage goals for each of the three areas?
Lead to Hello: 65%
Hello to Interview: 33%
Interview to Enrollment: 33%
Who won a theater competition in which they played the flute?
Anna
"I can't start now because of personal issues/a family member is ill/things are complicated."
"I'm sorry to hear that. Let's talk through it and discuss a game plan together."
Transitions: Walk a student from the tour onto the application.
"I'm excited for you! Now that we're on the page that says 'You've got this,' you will see the link to start the application. Go ahead and click on 'Apply Now'."
MSN AGAC NP: Are acute-specific care hours required before entering this program? If so, how many?
Yes; 800
What is almost always our team's best area?
Interview to Enrollment: we have hit this goal almost every month since our team's inception and regularly blow it out of the water!
Who won a hot dog eating contest?
Kaylee
"Why do you feel that way?"
"I know we discussed ____ concern. Let's talk more about that and game plan."
"What's going to help you feel prepared?"
Uninterested Student: Try to keep me on the phone!
Be engaging, do your best :)
RN-BSN: On average, how many quarters is the program if there is no TOC? If there is TOC?
10 with no TOC
3-4 with TOC
What is our biggest area of opportunity? What has our percentage in this area been for the last four trends?
What was the smell that one of your teammates hated? (If you are this teammate, you cannot answer/help your team answer)
Rachael hates the smell of patchouli
"That start date is way too soon. When's the next one?"
"Why is it too soon?"
"What's making you feel that way?"
"What concerns do you have about starting ___?"
Developmental Question Roleplay: Ask at least three open-ended questions.
-Who, what, where, when, why
-Tell me more about _____
MSN in Informatics: how many quarters is the program, and how many practicum hours must students complete?
7 Quarters
260 Hours (two practicums)
If you go into your KPI section of PowerBI, what do you look at to see these numbers/how do you calculate these percentages?
Lead to Hello: look at number under "Total Contact Rate %
Hello to Interview: Interviewed/Change from Prospect
Interview to Enrollment: Enrolled/Interviewed
List each team member who included a fact about having cats
Brittany
Amanda
Kaitlin