Triage
Triage has an SLA time of
24 hours
Tasks JIRAs are created with ____ priority
blocker
Used to find basic billing information
zzcl_billacc
should be done each time you are done making changes within a tcode
save then exit, get out, close out,
payplan items loaded into min due in error
DOWN raised – Billacc Open future dated item
Email follow ups are done
within one week of the initial reply
completed task jiras assigned back to you should be
verified and closed
Provides just IO information - effective dates, status, UW system etc
zzcl_polterm
I want to delete payplan items but i need to ___ first
defer
stream failures
Functional Errors in Batch Stream Report
widespread system issues are posted where
prod-triage
coll-prod-status
____ is always needed when creating a bug JIRA
bug jira template / BR link
I need to find all transactions posted on 05/02/2024 for auto renewals only
DFKKOP
FP06 requires documents to be
posted, brought down
Payplan items wiped away
PCD: Multi-Step PPCHANGE/POLMOVE Errors
The 4 main triage DL's are
DL.COLL.TRIAGE
DL.COLL.SUPPORT
DL.BILLING.REPORTS
DL.CONCORD.BILLING.TRIAGE
3 spots you can find list of bug jiras
one note
triage n drive folder
BAS confluence page
ZZCL_CORR_ADDR_UPDAT uses information for this table
BUT020
ZL is also know as
Error link
one main tool when working this report is ZZCL_BACC_CONV
Status/Cancel Information check summary
3 ways to do analysis on an email
1. Review BRs
2. Review SAP data
3. Utilize other applications/resources
timeframe PROD verification must occur within to reopen the JIRA
2 weeks
History of policy move activity for an IO
ZZCL_POLTERM_H
Credit card returns are found here
Al11
Captures errors with ZZCL_CCD_UPDATER
Functional Errors in Batch Stream Report