Xpectations!
What is the number for text alerts?
58084
Who are 3 people you can transfer directly to the store?
Store managers, Store vendors, District managers, Personal calls ( emergencies), Store employees
What is the verification requirements?
First name, Last name, Last 4 SSN, Date of birth, and phone number
What is the process when a customer wants to replace an instant card?
Offer a remaining balance check
What is the process when a customer is inquiring about notary services?
Call the store to verify the notary hours of the day
What is the daily maximum limit to withdraw cash at a PLS store?
25,000
What THREE steps need to happen before transferring a customer over to the automated system to reset their pin?
Reset the PIN failures, set the card to activation and reason to waiting activation
What is the maximum limit a customer can get for a money order a week ?
$25,000
What is the price for an expedited card replacement?
$30