random
what was this chapter based on?
Managing human resources
what is recruitment?
activities that managers engage in to develop a pool of qualified candidates for open positions
true or false: Before creating training and development programs, managers should perform a needs assessment?
True
what is performance appraisal?
the evaluation of employees’ job performance and contributions to the organization
what does the term 'pay' include?
(there are 3)
employees' base salaries, pay raises, and bonuses
define strategic human resource management?
The process by which managers design the components of an HRM system to be consistent with each other, with other elements of organizational architecture, and with the organization's strategy and goals.
what is external recruitment?
Managers who recruit open positions with people who have not worked with the organization previously.
Is varied work experience a part of training or development?
development
what is performance feedback?
the process through which managers share performance appraisal information with their subordinates, give subordinates an opportunity to reflect on their own performance, and develop, with subordinates, plans for the future.
what is a cafeteria-style benefit plan?
A plan from which employees can choose the benefits they want.
what are labor relations?
The activities managers engage in to ensure that they have effective working relationships with the labor unions that represent their employees’ interests
define internal recruiting and what is a lateral move?
internal recruiting is when managers turn to existing employees to fill open positions.
a lateral move is a job that entails no major changes in responsibility or authority levels.
where does "on-the-job training occur"? In training, development, or both?
both
what are the 4 different types of performance appraisal?
trait, behavior, results, and objective/subjective
what is a pay structure?
The arrangement of jobs into categories, reflecting their relative importance to the organization and its goals, levels of skill required, and other characteristics
name 3 of the 7 laws affecting HRM?
Equal pay act
Title VII of the Civil Rights Act
Age Discrimination in Employment Act
Pregnancy Discrimination Act
Americans with Disabilities Act
Civil Rights Act
Family and Medical Leave Act
what is the difference between reliability and validity?
reliability refers to the consistency of a measurement, while validity refers to whether a measurement accurately reflects the intended concept
what is mentoring and how is it useful?
Mentoring is a development approach where an experienced employee (the mentor) provides guidance and support to a less experienced employee (the protégé). It is useful because it helps employees grow professionally, enhances learning from work experiences, and promotes career advancement, especially when structured through formal programs.
name 2 our of 5 of the potential people who would appraise performance?
supervisors
peers
self
subordinates
customers or clients
name a hotel company with lower pay levels?
chain hotels such as Days Inn or Hampton Inns
name the components of HRM?
1. recruitment and selection
2. training and development
3. performance appraisal and feedback
4. distribution of pay to employees
5. labor relations
what are the 6 selection tools in the recruitment process?
interviews, background information, references, paper-and-pencil tests, physical ability tests, performance tests, and interviews
what is the difference between training and development?
Training focuses primarily on teaching organizational members how to perform their current jobs and helping them acquire the knowledge and skills they need to be effective performers.
Development focuses on building the knowledge and skills of organizational members so they are prepared to take on new responsibilities and challenges.
what is the difference between informal and formal appraisal?
Formal appraisals are scheduled evaluations based on predefined criteria, typically conducted annually or semi-annually and used for official performance reviews and compensation decisions. Informal appraisals are unscheduled, more casual feedback sessions that occur as needed to provide ongoing guidance and motivation.
what percentage of companies give incentives on benefits for employees who take steps to improve their health?
90%