Communication
The steps between a source and a receiver that result in the transfer and understanding of meaning.
Communication Process
Coercive, Reward, and Legitimate
Formal Power
Conflict over the content and goals of the work
Task Conflict
A system of shared meaning held by members distinguishing the organization from other organizations.
Organizational Culture
The Challenger space shuttle disaster was the result of this phenomenon.
Groupthink
The medium through which a message travels.
Channel
Influence based on possession by an individual of desirable resources or personal traits
Referent Power
Conflict that occurs between two people
Dyadic Conflict
Innovation & Risk-Taking, Attention to Detail, Outcome Orientation, People Orientation, Team Orientation, Aggressiveness, Stability are _______ ________ of an Organization's Culture.
Primary Characteristics
Escalation of Commitment, Randomness Error, Availability Bias, Confirmation Bias are all examples of __________
Judgment/Mental Shortcuts/Errors
The condition in which information inflow exceeds a person's processing capacity.
Information Overload
Importance, Scarcity and Non-Substitutability are 3 keys to ________?
Dependence
The Detroit Red Wings & Colorado Avalanche Rivalry from the late 1990's
Intergroup Conflict
This leadership theory says it is the leader’s job to assist followers in attaining their goals and to provide the necessary direction and/or support to ensure that their goals are compatible with the overall objectives of the group or organization.
Path-Goal Theory of Leadership
Illusion of Invulnerability, Assumption of Morality, Rationalized Resistance are all symptoms of what?
Groupthink
Proxemics
Rational persuasion, inspirational appeals, and consultation tend to be the most effective
Influence Tactics
Forcing, Problem-Solving, Avoiding, Yielding, Compromising.
Five Conflict-Handling Styles
Directive, Supportive, Participative, Achievement-Oriented are leadership behaviours associated with what type of leadership theory?
Path-Goal Leadership Theory
A group decision-making method in which individual members meet face to face to pool their judgments in a systematic but independent fashion.
Nominal Group Technique
Cultures that rely heavily on nonverbal and subtle situational cues in communication
High-Context Cultures
The ability to influence others in such a way as to enhance one’s objectives.
Political Skill
President Donald Trump is known as this type of negotiator.
Distributive
Have a vision, Are willing to take personal risks, Are sensitive to followers’ needs, Exhibit behaviours that are out of the ordinary; are four characteristics of what type of leader?
Charismatic
The needs of the many, outweigh the needs of the few.
Utilitarianism