WSUD
This four-digit number is used as the access code
What is 7000?
What procedure do we find how to handle Zelle disputes in?
What is Transaction Inquiry and Dispute Deposits Procedure
Can you lift the freeze temporarily when needing to reissue the account?
What is: No, only to reissue the account
Where do you put all the info for the recall?
What is LP recall trace amendment tracker
What is the link'd procedure you can find missing deposit inquires?
What is Transaction Inquiry and Dispute Deposits Procedure
You would send a written statement in this type of transaction.
What is an ACH?
If an AH calls in with a non-fraud Zelle dispute for a payment not received by the other party, where is the first place you should check for more details?
What is CST
What kind of freeze do we place on an ATO account?
What is -total freeze
If there is a reason to believe ato what procedure do you go to next?
What is confirmed fraud handling
What is the time frame for missing check deposits?
What is 45 Calendar Days
This is the required verification level for an account holder to send a WUSD.
What is 1st level?
What three reasons would we send a FIS email when disputing a Zelle transaction?
What is Fraud, Authorized Scams, and Discover Imposters
What is the Link'd procedure you can find the account reissue steps in?
What is Compromised Information & Account Number Reissue
For NON fraud what 3 questions do you ask?
What is the amount of time we must wait after a check was mailed before its considered missing?
What is 10+ business days
What information is required back from account holder?
What is a signature and date
What should be your next step in a Zelle Fraud situation after disputing the charge and sending the FIS email?
What is re-issuing the account.
Who reissues a CD account?
What is CEG
For International wires which fraud type do you update the internation wire dispute tracker?
What is both fraud and non fraud
What is the type of missing deposit that gets added to the missing direct deposit tracker?
What is only missing direct deposits
This procedure is used to find assistance with DocuSign-related inquiries.
What is DocuSign Written Statement Handling Deposit procedure?
What should we advise the AH if they made an overpayment to the payee and now want to dispute that Zelle charge?
We are not able to open a dispute for an authorized charge, even though it was an overpayment. Please reach out to the payee to rectify this issue.
What are the 3 main talking points you must advise account owner when reissuing their account?
What is
-Once reissue is complete, account will be closed immediately and can't be reversed.
-Contact any merchants set up with automatic payments for bills to update account details and new payment information
-Reschedule any Discover/Online bill pays and/or repeating transfers
What is the talk off for recalls once submitted?
What is “I'd be happy to submit a request for you to attempt to recall the wire transfer. It’s important for you to know that while we may be successful in reclaiming your funds, there is no guarantee we’ll be able to do so. We’ll contact the beneficiary’s bank in an attempt to recall the funds. We are dependent on the beneficiary’s bank for a response. There is no timeframe Discover Bank can offer for a wire transfer recall. If the recall is successful, you will see the funds in your account. If the recall is unsuccessful, we will notate your account and have that information available when you callback in. If at any point you have any questions throughout this process, never hesitate to reach out to us. Our account managers can be reached at 1-866-397-7739 8AM – 12AM ET Mon- Friday and 8AM-9PM ET Sat&Sun"
What is the process of opening an SR for missing deposits in atlas?
What is (along the lines of) clicking account actions, missing transactions, list amount, date of transaction and type, routing and account number, additional info, submit