Basics
What is the main purpose of business correspondence?
To exchange written communication within and outside a business to convey information, make requests, or establish relationships.
Which type of business correspondence is used for quick and professional communication?
Business Emails.
What principle focuses on removing unnecessary words in writing?
Conciseness.
What part of a business letter comes right after the sender's address?
The Date.
Why is proofreading important in business correspondence?
To ensure there are no grammatical or factual errors.
Name one reason why business correspondence is important.
It serves as a legal record.
What type of business correspondence is typically used for internal communication within an organization?
Memos.
Which principle ensures that the tone and formatting of your writing stay the same throughout?
Consistency.
In a business letter, what comes immediately after the salutation?
The Subject Line (optional) or the Introduction.
What should be avoided in professional email addresses?
Unprofessional usernames or nicknames.
What kind of business correspondence would you send to request product information?
An Inquiry Letter.
What type of correspondence would be used to announce a new company policy to all employees?
A Circular or Notice.
What principle is violated when long and confusing sentences are used?
Clarity.
What element of a business letter wraps up the message and may include next steps or thank-you statements?
Conclusion.
Besides clarity, why is prompt response important in business correspondence?
It reflects professionalism and respect for the recipient’s time.
What is one of the main goals of business correspondence related to decision-making?
To facilitate efficient decision-making.
Which type of business letter would you write to express dissatisfaction with a product or service?
A Complaint Letter.
What principle emphasizes the importance of polite and respectful language?
Courtesy.
Where would you typically include your job title and company name in a business letter?
Below your signature.
Name one issue caused by overuse of jargon in business correspondence.
It can confuse the reader or obscure the message.
How does business correspondence help in building relationships?
By maintaining professionalism and consistent communication with stakeholders.
Which type of correspondence is formal and presents facts along with recommendations?
Reports.
What principle is breached when factual or grammatical errors are present in the writing?
Correctness.
What optional line in a business letter gives a quick overview of the letter’s content?
The Subject Line.
Give one reason why using a professional format in business correspondence is important.
It enhances credibility and reflects positively on the organization.