Customer Service
These are not interruptions but the reason for our work. They are individuals with names and feelings who we should not argue with but instead look to help.
What are customers?
E. coli and total coliforms are examples of this group of organisms.
What are bacteria?
Some examples of this are RNG, solar, wind, hydro, and geothermal heat.
What is renewable energy?
This is the name of a sewer that conveys both wastewater and storm water.
What is a combined sewer?
This is the program acronym for identifying hazards and correcting them to prevent injuries.
What is the DWB program?
This is the full name of the NCBC.
What is Non Competitive Business Case
By the time a person feels this sensation, they have already lost 1% of their body's water content.
What is thirst?
Customers are likely to do this when services do not meet their expectations.
What is complain/leave?
These plans are essential in water and wastewater treatment facilities to minimize the impact of unexpected events like spills, contamination, or equipment failures.
What are contingency plans?
This is the unit used to measure electrical energy consumption.
What is kilowatt-hour (kWh)?
This is the most common size/diameter for a collection pipe.
What is 8 inches?
The goal of this OCWA program is to promote planning work prior to starting a job task or process.
What is the Tailgate Meeting Program?
What is Jaggaer?
This is the name of the science behind the study of water.
What is hydrology?
Effective customer service skills involve providing these type of solutions to meet individual customer requirements.
What is specific/tailored/detailed?
According to regulation 588/17, a municipality is required to have one of these in place.
What is an asset management plan?
This is the megawatt hourly usages required to be considered a Class A facility.
What is over 1 megawatt hourly usage?
This is the spray paint colour typically used to indicate a watermain when locating.
What is blue?
This lagging safety KPI refers to the total number of lost time and medical treatment incidents.
What is RIR (Recordable Incident Rate)?
This is the number of full time employees a US vendor must have in Canada to be considered a Canadian vendor under the new Procurement Restriction Policy.
What is 250 employees?
Most of all water that evaporates (80%) comes from this water source.
What is the ocean?
This may give the customer the indication or impression that they are bothering you or you are less than happy they are calling.
What is your tone?
Environmental Compliance Approvals (ECAs)
This is the role responsible for managing the Province's supply and demand of the energy grid. They plan and prepare for current and future electricity needs of the Province.
This is a type of valve that ensures flow is always in one direction.
What is a check valve?
This recently released OCWA program has a key pillar pertaining to psychological safety.
What is OCWA's Mental Health and Wellness program?
As per the recommendation in the OPS Procurement Directive, when conducting a RFQ (run at the local level within the region) for a service that is valued at greater than $30,300 but below $121,200, this is the number of vendors that should be invited for it to be considered a competitive process.
What are 3 or more qualified vendors?
A person can live more than a month without food. How long can one live without water?
What is 3 days?
What is responsiveness / empathy knowledgeability / personalisation / consistency
For viruses, water treatment plants aim for at least a 4 _________ (99.99% reduction) to ensure the water is safe for human consumption.
What is log removal?
This is a highly efficient energy system that generates both electricity and useful heat from the same energy source. Instead of wasting excess heat produced during electricity generation, this system captures and uses heat for heating buildings, industrial processes, or even additional power generation.
What is Combined Heat and Power?
What was the diameter of the pipe that failed in Calgary in 2024?
What is 2000mm (or 80 inches)?
This OCWA committee could be activated during a level 3 emergency.
What is the EAG (Emergency Action Group)?
When determining the proper procurement pathway to be used (i.e. local level RFQ run at the regional level or an open competitive process posted on Jaggaer), do we consider
1) The value of the contract per year
2) Per original term prior to potential extensions, or
3) The entire value if all extensions are implemented
What is 3) The entire value if all extensions are implemented?
This is the percentage of the human body that is composed of water.
What is 66%?