Level 1
4 essential ?’s
Would you like onion?
Would you like a fry?
Would you like anything to drink?
Will you be eating here?
What do you need to remove when taking the trash into the pit?
Your apron
When a gap appears between cars what do we do?
Walk cars up.
How many hands do we use to dice a potato?
What goes on top of our napkins?
Salt Packet
What is the most important part of your uniform?
Your smile :)
What is our proper greeting to the customer?
Hi, how are you?
After a customer interaction what do we END with?
Thank you !
What do we remove when handing a drink to a customer ?
Straw Wrapper
How many napkins for a protein burger?
2
What solution do you use to wipe the dining room tables?
DDC
When we wear a button, where is it supposed to be pinned on our shirts?
Above the name tag
Clarifying question: can I have a double double plain.
Would that be just Meat, Buns, and cheese?
To what line do we pour a Shake?
How many inches do we salt above our fries?
6 inches
From what time to what time during the lunch rush do we sign the lot check card every 15 min?
12 pm- 2pm
Who do we give discounts to?
Firefighters and police officers
Clarifying questions: If a customer orders a Burger with no salt and a fry.
Would you like your fries to be “no salt” as well.
What kind of oil do we use for our potatoes?
Sunflower oil
How many chilies go in a bottom?
5-8 chillies
How many PPM does the sanitizer solution need to be for its correct strength?
What side does pin and name tag go on when wearing a jacket?
Other side of logo. (Right side)
Customer get Free coffee when?
They bring their own mug.
Pre-Cooked fries should never make up more than ____ of a basket.
1/5 or 20%
What are the 4 nevers?
Never argue with the customer
Never make a big deal
Never make excuses
Never put the customer on the defense