SAH Queue
What does SAH stand for?
Sexual Abuse Hotline
True or False: Every CIR is considered an NOC.
False
Which assessment should a CS complete if a minor reports they have been working?
Trafficking assessment
How do we save the caller's information on the SAH queue?
Enter the first name of the caller as “Anonymous” followed by the numbers of the time in 24-hour format and the last name as “Caller” with the numbers of the date (example: if the current day and time is 9:46pm on 1/1/2024, you will enter first name as “Anonymous2146” and last name as “Caller112024.”
Does a CIR with the only incident type as "Runaway" have to be uploaded to UC Portal?
Yes! This incident type is considered an NOC.
What does OTIP stand for?
Office on Trafficking In Persons
Do we ask for the perpetrators first and last name?
Yes! We do not ask for the caller's name as it must remain annonymous.
Should the minor's care status be filled prior to completing a CIR?
Yes!
If the Social Security office is calling to validate a benefits letter that was issued by OTIP, which resource can we provide the caller to better assist them?
True or False: An ORR case alert has to be created for every call that comes into the SAH line.
False
Should "Alert Supervisor" be selected when the incident type is "Minor returned to COO" and there are no child welfare reports?
No, this should only be selected when there is a child welfare concern. The supervisor is notified via email when an IR is created.
If a minor is calling the ORRNCC stating, they have received a benefit letter from OTIP and would like to speak to someone about services, which number would we provide?
703-328-5724 Whats APP Aspire service provider
Call: 1-800-307-4712 Aspire
True or False: After receiving an SAH call, the ORRNCC has 8 hours to submit a hotline alert in UC Portal.
False: The ORRNCC must submit it in 4 hours.
When should
When should the section "CLE/SIR Event Number" be completed in a CIR?
When the minor is currently admitted in the shelter. If information that is reported to the ORRNCC post-release has previously been disclosed while the minor was admitted, we can document that in the Incident Report Summary.
What is the difference of Aspire VS. TVAP?
Aspire provides emergency services to minors while TVAP provides emergency services to adults.