LNEWs
The icon to create a new one of these is a map pin with a wrench.
What is a Location?
The only type of light that Versant Power is installing going forward.
What are LED lights?
The descriptor that must be added to your order notes when setting a MVIN for a location where there will be no interruption in service.
What is a changeover?
These are set when the customer is looking to make a change where Planner involvement is needed, such as installing a generator or moving the service entrance.
What is a LINE issue?
The request used after a meter float.
What is an MRAT (reattach meter)?
How long can a location be without service before it requires an LNEW instead of a standard MVIN?
What is 12 months/1 year?
The node where a SLINS issue is set.
What is the Location node?
Customers must be advised to turn these off for safety purposes when we are connecting or disconnecting service.
What are breakers?
You'll set this issue when a customer would like coverage on their private line.
What is PLUS (a Private Line Utility Support inspection)?
Set this request for a customer who needs to have a section of line less than 10 feet wrapped.
What is an LHSE (line hose) request?
This city is the exception to the LNEW rule for existing services. They require a city inspection prior to new service after 90 days.
What is Bangor?
The date a light changeover has to be set and resolved.
What is a final bill?
This issue is set for a customer who would like their security light repositioned.
What is a SLUPG (security light upgrade)?
Private line customers hiring an arborist need one of these set so the work can be done safely.
What is a PLDS (disconnect at pole)?
This person makes a site visit to determine what is needed for connection and signs off on the final inspection prior to service being connected.
What is a Service Planner?
The CU acronym for a seasonal light.
What is PLITE?
These are set for surviving spouses who request to be responsible for service.
What is a backdated MVIN?
This is created when a CSR responds "Yes" to the question on a LINE issue workflow asking if there is an emergency.
What is an EMGEC?
This request sends a Meter Service Worker to a location where an electrician has cut the seal to access the meter.
What is an MSEL (meter reseal)?
These employees handle paperwork requests associated with an LNEW and work with the customer during the service order process.
Who are Customer Coordinators?
The three types of security lights Versant Power has in the field.
What are high-pressure sodium, mercury vapor, and LED lights?
This is who CSRs contact to request a same day MVIN.
What is the Credit Group?
Where issues and requests are set for a location that is not in CU. (Example: An NOR location that last had service prior to using CU but the customer needs the line removed.)
What are the generic locations?
The request set to confirm a rate change from Residential to Non-Residential and vice versa.
What is an M/RD (meter read)?