SALESFORCE
These are the number of queues that we handle and their names.
CIQ 1st Level Support and SNL Support
The formula to pull WACC.
What is the WACC template?
This is the new dataset added to the Pro platform and plug-in.
What is Visible Alpha?
These are our client communication methods.
What are Email, Chat, Call?
This associate owned more than 20 pairs of glasses throughout his life.
Who is Duane?
These are the statuses we can be in when going online for phone calls.
What are break, research, training/meetings and ready?
These are the two rankings when pulling segment data.
What are absolute and relative rankings?
This is the new feature in the help menu of S&P Capital IQ Pro platform to enable users to ask questions, retrieve formulas, navigate help documentation etc.
What is Ask AI Help?
These are 2 work-related reasons you can go on away on chats.
What are CIQ Assist, Client Request to Call and Model Request?
This associate's TOTGA Degree is Interior Design/Fine Arts.
Who is Aloysia?
These are the Company Data Management Users.
Who's Nikita Bodra, Vicky Setia, Aakash Berk, Nikita Arora, Simran, Kawaljeet, Anoop Gupta?
These are the time frame beta formulas.
What is 1YR, 2YR, and 5YR beta?
In April 2025 Pro releases, this feature was added in Screener: users can now categorize data by country/region, primary industry, etc.
What is Group By?
This is where we escalate "League Table Submissions".
What is advisoryescalations@spglobal.com?
He/She is an O2 Jam Addict.
Who is Liam?
This is the importance of tagging an error and an award on Salesforce.
What is avoiding underreporting, which could impact the funding for the S&P Global Foundation and the causes it supports, as well as potential compliance issues?
What is maintaining our organization's data quality and tracking key performance indicators (KPIs) for our data teams?
What is Ensuring clients receive thank you letters that accurately reflect charity donations to prevent misunderstandings about our Quality Program and protect our company's reputation?
This is the pre-IFRS EBTIDA formula.
What is IQ_EBITDA?
In April 2025 releases, this is the new function to provide users with an efficient way to pull detailed VA bulk financial statements in Excel.
What is Visible Alpha Statement Creator?
An open case is considered stale after no movement for this number of days.
What are the past three days?
This associate has a scar that's a foot long.
This is the queue for TMT.
What is SNL-MNC Research?
These are the 8 parameters in the financials formula.
What is identifier, data item, period, as of date, currency type, filing version, date comparison, currency conversion mode.
These are the meanings of the data types CD, SD and in Visible Alpha.
What are Company data, Standardized data, Analyst data?
These are all the key workflows we have under "Screening" on Pro.
What is 8?
This associate loves getting his/her nails done.
Who is Jomari?