Falcon
This is a Merch Comp Indicator
2024N
This means there is only one signer on the account
Individual Owner
Checking or Savings Account Number
Account Number
ACCT
Account
You can go to this system for:
We use this for I CUPR
Multi purpose session that can access different areas
I ACRM DDA, I RSMU DDA, I STMT DDA
Hogan DDA
This is the disposition status is you we be passing on a card
Closed - Unable to confirm Not Fraud
Someone granted authority to act of behalf of cardmember
Power of Attorney
Demand Deposit Account
DDA
TLTC
Too Late to Call
In this mainframe system we
view Debit Card specific information
Transactions
Card Maintenance
Notations
Hogan IBAR
You would select "Schedule Follow Up" to start this task.
Set a callback
All Debit cards are affiliated with this association
Visa
Suspended Status
SUS
CP/HP/WP
Cell Phone, Home Phone, Work Phone
In this system we
Used to review Credit Card
Helpful to see if charge was attempted on a different card
ICS Mainframe
These are the first 4 steps in reviewing case
Look at the queue, the notifications, is card presentment tab, and if there is a test with no follow up.
These are the types of cards we support.
Consumer Cards
Business Cards
College Cards
Private Clients
PIN Entered Transaction
PIN-Based
IND
Individual Owner
In this system we
Remove Blocks
Places Blocks SUS Status
Debit Specific Columns
Falcon
In the Tree of decisions, this is the last step you need to do before passing.
Look for account changes
This is used to Rush cards in Mainframe
XAPP
Signature Based Transaction
Sig-Based
NC/NB
No call No Block
In this system we
Used to view customer profile
Can see all U.S. Bank products
BEE