Category I
Can Brokerage late payment fees be billed to another account?
No
Brokerage late payment fees cannot be billed to another account
What are the 2 tools we use in order to view Brokerage invoice?
OnDemand and ISPS Receivable Inquiry
What function key in ISPS Receivable inquiry we use to view payment and adjustment history/details
F8 PAYHST
CEC KB 000048491 ISPS Receivables (CA)
What does Batch Number 9989 means?
Payment - Credit Card taken by CMA or by CCR
CEC KB 000004484 Batch Numbers (CA)
ISPS Receivables indicates Batch number 9979 for the full amount of the invoice. Does the customer still have to pay the invoice?
Yes. 9979 indicates the invoice was sent to Collections Agency
CEC KB 000004484 Batch Numbers (CA)
What system do agents use to take one-time payments for a customer’s Brokerage account?
Global Collections Services
What function key in ISPS Importer Maintenance will show Accounting Information screen where we can view the account status?
F5
CEC KB 000004591 ISPS Importer Maintenance (CA)
What does Batch Number 9973 means?
Payment - Credit Card ICOD Online
CEC KB 000004484 Batch Numbers (CA)
True or False. Only the NRI shipper who will be responsible for payment of Canadian duties, taxes, and brokerage fees may request the NRI account
True
CEC KB 000004506 Non Resident Import (NRI) Account (CA)
True or False. The shipper requires a Canada Revenue Agency Business Number (activated for import/export) if they wish to open NRI Account.
True
CEC KB 000004506 Non Resident Import (NRI) Account (CA)
How long does it take for system changes to reflect an account has been removed from being suspended?
It will take up to 24 business hours for system changes to reflect an account resumption
What function key in ISPS Importer Maintenance will display which broker has been assigned at each Canada port of entry
F8
CEC KB 000004591 ISPS Importer Maintenance (CA)
What does Batch Number 9971 means?
Payment - ICOD PayPal
CEC KB 000004484 Batch Numbers (CA)
What does Batch Number J001 means?
Payment - Cheque or Wire Transfer
CEC KB 000004484 Batch Numbers (CA)
What does Batch Number 9992 means?
Adjustment - Revenue
CEC KB 000004484 Batch Numbers (CA)
Customer has an EFT payment plan and was charged a bond fee. Is this a valid charge?
No
EFT payment Plan eliminates the bond fee.
What is the information display in TAX NUM 1-2-3-4 on the ISPS Importer Maintenance
Customer's Revenue Canada Import / Export Business Number
CEC KB 000004591 ISPS Importer Maintenance (CA)
True or False. We can view more that 1 brokerage invoice in OnDemand
True
CEC KB 000005809 OnDemand: General Information (APAC, CA, Europe)
If a US Shipper will request to open NRI Account. What will be the Category and Sub-Category if you enter Assistance Required case?
CEC KB 000004506 Non Resident Import (NRI) Account (CA)
What does Batch Number 9988 means?
Payment - Credit Card taken by Fredericton Brokerage
CEC KB 000004484 Batch Numbers (CA)
If a UPS account is activated for Import/Export. The details in ISPS Importer Maintenance displays in what color?
Green
CEC KB 000004591 ISPS Importer Maintenance (CA)
What information in Importer Maintenance that display if the account has payment plan, discounts etc.
SPECL BILL HANDL
CEC KB 000004591 ISPS Importer Maintenance (CA)
What does Batch Number 9001 means?
Payment - Cheque
CEC KB 000004484 Batch Numbers (CA)
What does Batch Number 9983 means?
Adjustment - Rebill
CEC KB 000004484 Batch Numbers (CA)
What does Batch Number 9995 means?
Sent to Collections Agency / One - Time Accounts Write Off (RMS)
CEC KB 000004484 Batch Numbers (CA)