Crisis and Communication
What is the correct greeting when answering the crisis line?
"Safehouse Progressive Alliance, this ___, How can I help you?
What is used to check rooms during wellness checks?
Dry erase marker, glove, trash bag
Residents may call police if they choose to
True
What items are prohibited for fire prevention?
What are “smoking, candles, incense, matches, hot hair tools, or space heaters”?
What must happen before the second vestibule door opens?
The first door must be completely closed
Name a grounding question to use with an upset caller?
What do you see around you,
Where do you log crisis interactions?
Cafe
You can use the shelter address when clients call the police?
False - use outreach address instead
What are some steps if residents must shelter in place during a fire?
Close door, put towel under door, hang a sheet out the window?
What’s one trigger that could activate the High Alert Protocol?
History with shelters, threats, weapons, or police/military background
What three details should you gather in a crisis call?
name, location, phone number, safe to call back
What is the phone number for reporting child abuse/neglect?
303-441-1000
When talking with Law Enforcement and you're unsure how to answer, you can say "I don't know"
True
How fast does the fire department typically arrive after an alarm is triggered?
Name two general shelter safety practices during an alert.
Check cameras, be aware of surroundings, watch for unfamiliar vehicles, maintain phone confidentiality
What should staff do after a difficult call?
Debrief with team, talk with supervisor, self-care
Line Dancing
What is the last activity staff did for wellness Wednesday during staff meeting?
If a client has been exited from shelter but is refusing to leave who should be called?
Non-emergency Dispatch
Name two types of fire safety equipment in the building.
Sprinklers, alarms, pull stations, hood suppression, smoke detectors, emergency lights
Why is the receiving area not a safe client entrance?
It lacks security features and must be monitored when open
What are some steps if residents must shelter in place during a fire?
Close door, put towel under door, hang a sheet out the window
Name and Room Number
What are the two questions staff should ask someone who rings the doorbell to be let into shelter?