CBM
Clean order checklist for CBM to best prevent XM issues
MY ACCT activated
No special characters or numbers in business name in CSG
Email acct listed in CSG
Modem is on line
What is an example of a POWER WORD?
Exclusive ,Amazing ,Wonderful, Phenomenal, Brilliant ,Outstanding, Excellent
How many days does a cx have to cancel a competitor before locked into terms of their agreement?
30 days
What would be best to search with in QSA to see if a cx is locked?
Address number/ zip
What are the 4 Categories that make up your commission?
Renewals/ day
Renewal MRC
Non renewal mrc
CBM
What % of our CX base currently does not have CBM?
94.5%
At what point in I save are you able to speak about a CX ETF/ 30 day?
After you have made a Tailored Save offer that is sold off Value, asked for the sale (y/n) and attempted to overcome their objections
What 3 questions are required to be asked on all Competitor Disco Calls?
Who are you moving to?
What is price?
What is speed?
WHAT MUST A WORKORDER IN CSG SAY FOR YOU TO BE ABLE TO SUBMIT YOUR ORDER WHILE WORKORDER IS STILL OPEN?
What is the Target Incentive Commission for an RAE 2
$1666.67
What devices right now are being offered as "on us"?
Galaxy A35 5g
Galaxy A36 5g
Pixel 8a
What are the TV SAVE CREDITS in ez case?
$10 off for 3 months or 6 months
$20 off for 3 months or 6 months
$30 off for 3 months or 6 months (no basic)
What % of the country is eligible for TRUE fiber?
Roughly 25%
What are Retention protection notes?
Notes on your opp in SF that can exempt you from 4 day rule provided notes highlight a reason you cant submit and signed soa attached.
Where can you best look to see who of your sales has activated?
SF ORDER TRACKER- I COMP
Legal Savings Claims: how much cheaper are we per year than Verizon & ATT:? T-Mobile:?
Verizon & ATT: $600
T-Mobile: $360
What is the maximum write down you can do on MRC and use 200$ SF credit
40$ (mrc of cx must not exceed 200$)
What is the range of Internet speeds when a cx network drops from 5G to 4G?
3 mbps- 100 mbps
If a opp is locked by a BAE agent where would you look to see if lead is takeable and how many days must have passed there to take?
Last modified, Greater than 14 days
How many CBM lines must be sold (activated) to clear 1000$ in CBM commission
13 ($1021)
What is you overcoming objection to someone who says they have been with X provider for long time and dont want to switch?
Testimonial
Sell to value of our network and hotspots
price savings... how loyal are they to you?
What is an example of a Tailored Save Attempt for a cx who is closing business and smb acct but has Xfinity Service at home?
"Amazing" loyalty offer
Data priority in neighborhood
no speed caps
4 hour resolution for tech issues
Fixed wireless is limited a small number of devices vs Comcast can support up to how many devices?
150
If a lead is locked by BSR, Sr. BSR, CAM, Sr. CAM, CAM OBSR, OBSR, Sr. OBSR where would check to see if a lead is 4 day eligible?
PROSPECT SOURCE
Inbound Call, Inbound – Base Management, Care Leads,
Website, Web – Customer Prospect, Web – Web Prospect, Web – Bounce Exchange,
Web – Cart Soft, Web Chat, Chat, Chat-CAM, Web Chat – S&P, Web Chat – S&P CAM)
What is the difference in Commission between a 3.75 average renewal and 3.76?
93$ (614-521)