Category 1: Verbal Communication
What type of communication involves spoken interaction like meetings and phone calls?
Verbal communication.
What written document includes a formal layout with sender/receiver information, date, and subject line?
A business letter.
What is the main purpose of communication in the workplace?
To inform, educate, or influence behavior.
What is one advantage of written communication over verbal communication?
It provides a permanent record.
If an HR officer wants to formally issue a job offer, what form should they use?
A letter
What is a key benefit of verbal communication that allows people to quickly correct misunderstandings?
Instant clarification or feedback.
What short written communication is typically used internally to provide reminders or brief updates?
A memorandum (memo).
Why is written communication critical in a formal business setting?
It provides legal documentation, compliance, and permanent records.
What is a disadvantage of letters during emergencies?
They are slow due to drafting and postal delays.
What communication method did Amazon use in 2020 to inform warehouse workers about safety?
Memos.
What non-verbal element of verbal communication can help convey emotion and intent?
Tone, facial expression, or body language.
What is a simple, public way to communicate information to a large group via bulletin boards or websites?
A notice.
Why are executive summaries useful for top-level decision-makers?
They condense full reports into actionable insights without reading the full document.
What is a key drawback of using memos for sensitive issues?
They are not suitable for complex or delicate topics.
When management wants to know if a full report is worth reading, what summary helps?
An abstract.
What is a major disadvantage of verbal communication when it comes to record-keeping?
It doesn’t provide a permanent record.
What kind of document includes research findings and is often used for strategic planning?
A report.
What is the difference between an abstract and an executive summary in function?
Abstracts inform and summarize; executive summaries aid in decision-making.
What’s a drawback of notices in the workplace?
They can be ignored if outdated or overused.
If a company needs to budget and plan for a future diversity survey, what document should be prepared?
A research proposal.
Why might verbal communication be misinterpreted in large groups?
Because different people interpret tone and spoken words differently, and there’s no written record to clarify.
What’s the difference between memos and letters in terms of audience?
Memos are for internal communication; letters can be for both internal and external audiences.
How do research proposals contribute to strategic planning?
They forecast goals, structure investigations, and manage resource allocation.
Why might written communication be misinterpreted?
Poor wording or lack of context can lead to misunderstanding.
Why would an executive summary be included in a company’s diversity audit?
To present findings and recommendations for immediate executive decision-making.