Plans and Pricing
This plan includes everything OnStar has to offer. (Safety/Wifi/Remote Access)
What is the OnStar One plan?
This feature allows you to get a tow, emergency fuel delivery, a battery jump, or help with a flat tire.
What is Roadside Assistance?
This is the call type for when a member calls in to enroll, but the vehicle is still under the previous owners name. We would change our intent to enrollment.
What is a Second Owner Enrollment?
This document allows you to see your current MTD, ask questions, review your CSAT scores, and see any upcoming coaching times.
What is Team View?
This brand was founded in 1996 and is a provider of Emergency Services for those driving GM vehicles.
What is OnStar?
This plan comes with only the Remote Access features and unlimited data.
What is the Connect Plus plan?
This feature allows you to share some of your safety features with 7 friends or family, and also allows you to take OnStar on the go with you.
What is the OnStar Guardian App?
This is something you must do before transferring a call to another department.
Close current case and create a new one. (Click the vehicle > Related Tab > New)
This policy states that the maximum time you are allowed to miss in ABAY is 16 hours.
What is the attendance policy?
This team handles turn-by-turn directions, non-emergency roadside assistance, and vehicle diagnostics.
Who is the Member Services Team?
This plan includes the Remote Access and in vehicle apps.
What is the OnStar Connect plan?
This feature allows you to use your phone to command the vehicle, such as start and stop, flash the lights or honk the horn.
What is the MyBrand App?
This should always be "Blue Button Key Press"
What is the case origin?
This is required on every call where the member says no to your lead offer and is meant to resolve a members concern or reason for saying no.
What is rebuttal/second offer?
This team handles calls where the member wants to cancel a plan on a vehicle that they still own.
Who is the Member Loyalty Team?
This plan allows members full access to their MyBrand app but does not include any other features, and is only available to members in Canada.
What is the Remote Access plan?
This feature is provided by ATT and allows you to keep 7 of your devices connected to the internet while on the go, and also allows you to use in vehicle apps.
What is Unlimited Wifi?
We change our intent to this if the account is already in the members name, and the vehicle status is active/in-setup.
What is BBWC intent?
This policy states that we are to have no pens/paper on our desk, no other person in a room free of background noise, and no cellular device/smart watch/recording devices with us while working.
What is clean desk policy?
This process should only be done when a member states they do not want any sort of OnStar hardware activated, and will place the vehicle in an inactive state. This process must be brought up by the member, and we should never be the first to mention it.
What is declining services?
This plan allows members access to all of our emergency services and is $29.99 per month.
What is the Safety and Security plan?
This feature can assist members if they are ever in a flash flood, snowstorm, or other crisis. An OnStar advisor can assist with emergency services, finding an open gas station, or finding the best route out of the area.
What is Crisis Assist?
We must toggle to this code to make an outbound call to the vehicle if the call drops.
What is Casework?
This site allows you to view your time, review your monitors, and review any upcoming events.
What is BMS?
This offence includes proactively declining services, reading improper/incomplete purchase disclosures, and bundling (stating that the member needs a MOP to get 3 months on us). This is a serious offence and can result in termination on the first offence.
What is fraud/misconduct?