Basic Needs of Transit Passengers
Contributing factors for the need of de-escalation
Conflict Sources
Assault Types
100

The ability to predict service details during transit use.

What is Reliability?

100

Substance abuse among riders can lead to this contributing factor.

What are intoxicated or drug impaired passengers?

100

Having correct change and assessing value to usage of transit buses.

What are fare disputes?

100

Don't get mouthy with me!

What are verbal threats?

200

Passengers must feel that they are protected,

What is safety and security?

200

Youthful riders who exhibit aggressive behavior.

What is school/Youthful violence?

200

Constant grazing throughout the day.

What is bringing food or drink onboard?

200

When a simpleton brushes elbows with you.

What is Simple Assault?

300

Riders with mobility issues seek this from transit companies.

What is convenience and accessibility?

300

Individuals struggle with this illness through our community.

What are mental illness?

300

Colorful language used towards Transit and school bus employees.

What is the use of profanity.

300

When a throw down happens on the bus.

What are projectiles thrown inside buss

400

Sanitation, cleaning and well designed busses ensure these characteristics. 

What is cleanliness and comfort?

400

vehicle crashes and unplanned road work increase the prevalence of these, 

What are service problems and delays?

400

No se hable ingles.

What are language or cultural diferences?

400

When riders emulate cobras!

What is spitting?

500

The temporary removal of rider fares have improved this aspect of ridership.

What is making buses affordable?

500

Graffiti can indicate the presence of individuals who participate in this.  

What is gang related violence?

500

Don't Stand, don't stand so close to me!

What is unwanted advances or harassments?

500

Moving targets are 9% more effective!

What is assault while vehicle is in motion?

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