Products & Retail
This product helps prevent and treat ingrown hairs and is a top seller at EWC.
What is Ingrown Hair Serum?
This type of plan allows guests to save on services by prepaying for multiple sessions.
What is a Wax Pass?
This is the first thing a GSA should do when a guest walks through the door.
What is stand, greet them with a smile and eye contact?
This metric's goal is 65%
What is guest rebooking?
We do the right thing, we take care of each other, we delight the guest and we have fun while being awesome.
What are our Core Values
Wipe over skin daily to help prevent ingrown hairs or twice a day to treat existing breakouts.
TREAT- Ingrown hair wipes
This membership offers new guests 3 free visits
What is the Buy 9 get 3 free?
We wait 9 minutes and at the 10 minute mark you as a no show and have to reschedule all or part of your services
What is our late policy?
This daily practice helps Wax Specialists fill slow times or cancellations.
What is guest outreach (or follow-up calls)?
This is the term EWC uses for treating guests with consistency and care.
What is the Guest Experience Standard?
The daily use of this product can help extend the life of your wax results.
What is the Slow Hair Growth Body Lotion?
Wax Passes benefit EWC by encouraging this type of guest behavior.
What is guest loyalty or repeat visits?
Wax Specialists should explain this to first-time guests to ease anxiety.
What is the waxing process or what to expect?
GSAs can help build a Wax Specialist's books by doing this at checkout.
What is recommending the same Wax Specialist?
This core value encourages everyone to show up positively each day.
What is “Strut with Confidence”?
This product has 100 milligrams of CBD
What is Calming ingrown hair serum?
A GSA should offer a Wax Pass during this point in the guest visit.
What is during checkout?
Asking the guest this after their service helps tailor recommendations.
What is “How was your experience today?” or “How does your skin feel?”
Guest can earn $10 for each one of these and there is no limit how much they can earn.
What are referrals?
Before and after every service, EWC specialists follow this signature 4-step process.
What is Cleanse, Protect, Wax, Rejuvenate.
An alcohol free, hard, strip less wax that goes on warm and doesn't adhere to the skin
What is Comfort Wax?
The reason it's important to educate guests about passes and memberships every visit.
What is to increase guest retention and revenue?
GSAs and Wax Specialists should work together to do this after each guest visit.
What is rebook the next appointment?
Continuing to find ways to offer product or services after the guest says no.
What is a rebuttal or overcoming the no's
This phrase is the core of EWC's mission- It's how we make guests feel, not just how they look.
What is “reveal beautiful skin"?