Definitions
The process by which a message is sent by one individual, and it passes through a chain of recipients.
Communication Cycle
How many years is a training cycle?
2 years
When was 9-1-1 established as an emergency number by the FCC?
1967
What are the six components of the communication cycle?
Sender, Receiver, Message, Medium, Feedback, Noise and Context
What are the seven affirmative links to a tort?
Failure to train, negligent hire, negligent retention, negligent entrustment, negligent supervision, negligent assignment, failure to direct
Not allowing time for the radio system to recognize that a transmission is taking place, thereby clipping off part of the transmission or message.
Voice Clipping
How many hours of continuing education is needed every training cycle?
20 hours
Where was the first 9-1-1 call made?
Haleyville, AL
What are the three key parts of discriminative listeners?
Ability to hear, awareness of sounds, and understanding non verbal cues.
Duty, breach, cause of action, damages
Positive stress
Eustress
90 days
What was the first city in Texas to have 9-1-1?
Odessa
What are the 6 W's?
Where, when, what, who, why, weapons
What is Texas Labor Code Chapter 22 Section 22.002?
A disciplined group of individuals who adhere to ethical standards. The group possesses special knowledge and skills derived from research, education, and training being recognized by the public.
Profession
Standardized evaluation guideline to record observed performance to an established standard during training
Daily Observation Report (DOR)
What are some call taker resources?
Translator services, relay services, Red Cross, women's and homeless shelters
What three qualities does listening appreciatively depend on?
Presentation, perception, past experiences
What is one of the best practices to avoid liability?
Document everything
A standardized management tool meeting the demands of small or large emergency or non emergency situations and is a key feature of the National Incident Management System.
Incident Command System (ICS)
What certification is earned after 4 years of being a tele communicator?
Advanced
What number was assigned for community information and referral services?
211
What percent of communications are accounted by the tone of voice?
38%
Act that provides the public the right to request access to records from any federal agencies?
Freedom of Information Act (FOIA) 1967