HIX
HIX stands for
What is Health Insurance Exchange
MP Stands for?
What is Member Portal?
Salesforce works with this program for verification?
What is HIX?
This guided workflow is used when a member requests a 1095 form
What is 1095 form?
Health Connector offers this many Carriers
What is 2 carriers
The first page you will see upon logging in to HIX is
What is dashboard?
To access member portal you must click on
What is make a payment button?
These pieces of info are needed when searcing for a HOH?
What is 1st name, last name, DOB and last 4 of SSN
This guided workflow is used when a member wishes to enroll in a new plan
What is eligibility?
Health Connector offers this many plans
What is 12 Plans
The section used to verify HOH information is
What is latest eligibility?
The preferred payment methods used for member portal are?
What is online by check, IVR and auto pay?
This is the name of the calling feature in Salesforce
What is Omni Channel Panel
This guided workflow is used when a member calls to request a duplicate bill
What is Fulfillment?
These are the Carriers for dental insurance
Who is Altus and Delta
HIX receives information from which federal entity?
Who is IRS?
If there is an issue with a payment made to a 3rd party, the customer contacts who to resolve issue?
Who is 3rd party payment site
The last question you must ask before starting a guided workflow is
"Do you have any changes or updates to report?"
This guided workflow is used to determine a member's immigration status
What is Eligibility?
Dental plans end on this date
What is December 31
Under which tab do you search for a member
What is Eligibility Member?
A member must wait how long to request a refund
What is 9 days?
You can find this in the contact history section of salesforce
Inbound and Outbound calls made within 5 days
You would use this guided workflow to determine which dental plan a member has
What is Non-Hix dental
there are _______ pediatric only dental plans available
what is 5