Authentication
What is the name of the system we use for authentication?
What is CAT.
A fake check from a legitimate account is what type of fraud item?
What is:
A counterfeit
What disclosure is required to be read at the start of both inbound and outbound calls?
What is:
Call monitoring disclosure
When there is potential signer ID theft, what 2 systems can you look at to resolve if customer is linked to business?
What is
SOS & LexisNexis
What does BIC stand for?
What is
Bank Initiated Closure
Who must provide authentication information in order to proceed with call.
Who is
Account owner or authorized signer
When performing Z Method, name 3 items to look for a check.
* Maker *MICR * Payee
* Paying Bank * Legal Line
* Check Number * Numeric Amount
* Transit Number * Security Feature
* Date * Memo * Maker signature
True or False
People search can be used for both consumer and business accounts.
What is false
Use people search for consumer accounts and business search for business accounts.
When there's a NBAR Payee address discrepancy, what is normally wrong?
What is
What form is REQUIRED if a customer has made multiple requests for reissuance of closure check?
What is
Declaration of Lost Cashier's Check
TRUE OR FALSE
OTP can be used for international phone numbers.
What is FALSE
What does MICR stand for?
What is:
Magnetic Ink Character Recognition
When making an OB call for an ONUS item, how do you authenticate the Maker?
What is HRV using CAT
Name two reasons there can be a Payee name discrepancy..
What is:
During a CAT outage, name 3 things you can ask customer
What 3 eligibilities are REQUIRED for Mini-IVR?
*Open and Active
* Not reissued in the last 30 days
* Used in the last 90 days
Matching check stock, check layout, signature, fonts and logos, payee same handwriting or same typing, security features are all examples of what?
What is
Item review green flags
What is the call window for making an OB call to a customer?
What is 8 a.m. and 9 p.m. customer's local time
If you are unable to locate a registered agent of a business in LexisNexis, where is another place you can look?
SOS
What is needed if a customer's account is restricted due to a Cross Bank Duplicate Item?
What is:
Chase returned check or proof that item returned at external bank
How many false aided/ aided recall questions must be answered correctly to pass expert authentication?
What is 2 aided & 1 false aided
A scheme the depositor with accounts in two or more financial institutions takes advantage of the time required for checks to clear to get unauthorized credits?
What is
Kiting
Can you name at LEAST 3 yellow flags that we can use when making an OB call to maker/Tp?
If there is a Signer ID Theft on a business, what happens to the funds?
What is:
Account closes and funds are placed into suspense
What is the procedure, when you have a confirmed FRAUD item?
What is:
Restrict all Account