Notes
Enter this Booking note when you need to do something as a result of something happening
Action note.
What do you do with READ notes when converting a quote to a booking?
Re-enter them & leave unticked.
A 10% deposit is required to book this motorhome
Pacific Horizons
Is ski non refundable when booking through anzcro?
Yes! (If agent has a problem with this, refer to a TL)
Email them. Don't do it through Ozone!
Enter this Booking note when you need to follow something up that cannot be missed. And give an example of when you would use it.
Date note. Weights for flights / tour that needs to know specific meal request / where pax are staying if we don't know etc
Why do we amend the "contact tick" if we are booking multiple rooms in a quote?
So it is not viewed as a dupe booking. **Remember to also email the supplier / send a supplier note to link the bookings***
No deposit is required to book this company's Motorhomes anymore (unless travel is within 30 days)
THL
If you get into a booking & see a $ note & the payment has been receipted, what should you do?
Send an invoice to show the money received. Also tick the $ note
If we have a rate for a property direct and a rate through Hotelbeds - should you book Hotelbeds or check with the property direct first?
Check with property first if possible to see if they have a rate comparable - always best to go direct (or via another API). Going through Hotelbeds can be painful if any issues with the property
Add this agent note with all car hire quotes
Flight details required to book & for accurate quote
Name 3 suppliers we book online at the time of converting
- Rail - Bluebridge - Super Shuttle - Ezi Car
- Go - Hobbiton - Intercity
When booking a car why do we need to know who is driving?
Ezi car needs to know to match them up. Best to ask each time now, regardless of the company
If you want to make changes to a confirmed booking line (not API) and the fields can be changed - do you enter a new line or just amend the current?
Just amend the current line ***remember to refer to the original confirmed info****
When booking ferry via API what must you do as soon as it is saved?
Go to the website & add the pax email
With READ notes, what date do you "generate date for action" for?
Date of departure
How can you remember to ask about bedding requirements?
Picture going on famil & finding out you have to share a bed!
If a car hire has fees payable direct, where do you add this?
Agent note at quote stage & itinerary note at booking stage
Reminder: When turning your phone on in the morning, what "status" should your system show as?
Available. **Sometimes people are showing as "away" - so please be sure to check each morning
If a supplier confirms / suggests an alternate ANYTHING to what we have requested - how do we let the agent know?
Add an agent note & if it is a significant change, also send an Ozone email