SERVICE W/ <3
LEGENDARY SERVICE IS NEVER HAVING TO ASK....
ITS ALWAYS THERE
HOW MANY FLOOR SHOPS DO WE GET A MONTH?
2, BUT WE TREAT EVERY TABLE AS A SHOP ;)
NAME 2 REASONS WE ALWAYS USE A TRAY JACK
SAFETY OF THE GUESTS
SAFETY OF EMPLOYEES
GUEST PERCEPTION
SANITATION
NAME 3 THINGS YOU CAN LOAD
BAKER
FRIES
SWEET POTATO
MASH POTATO
WE ID EVERYONE UNDER ?
30
HOW LONG DO YOU HAVE TO GREET A TABLE & WHAT DO YOU NEED TO BRING WITH YOU?
15-45 SECONDS
BEV NAP & A SMILE ;)
HOW MANY STORY POINTS DO WE HAVE TO HIT ON A SHOP?
AT LEAST 3 !!!!
WHY DO WE PRE BUS?
HELP SA'S
GIVE GUESTS MORE ROOM
ON THE SHOP
WHAT ARE THE 3 MAIN UPSELLS FOR A HAND CUT STEAK?
MUSHROOMS, ONIONS, SHRIMP
TRUE OR FALSE ?
LEMONS ALWAYS NEED TO BE ON AN ICE BATH
T R U E
WHEN DO WE AUTO REFILL DRINKS?
BEFORE THEIR ENTREES ARRIVE, WHEN THE DRINK IS UNDER THE COKE SIGN
WHAT DRINKS DO WE OFFER TO OUR GUESTS???
LEGENDARY MARGARITA AND ICE COLD BEER
HOW MANY BOXES REQUIRE A BAG?
2
IF A GUEST ORDERS A "BAKER LOADED WITHOUT BACON" HOW DO YOU RING IT IN ON THE POS?
BUTTER/SOUR/CHEDDAR
WHAT COMES ON A ROADKILL
MUSHROOMS,ONIONS,JACK CHEESE
WHAT ARE THE BUZZ WORDS FOR ENGAGE?
KNOWLEDGEABLE
PASSIONATE
CARE/CONCERN
HOW DO WE OFFER APPS?
2 SPECIFIC !!!
HOW DO YOU MAKE A FLAVORED LEMONADE?
100% ICE
TEA/LEMONADE2 PUMPS ADULT/1 KID
HOW MANY SALES CATEGORIES ARE THERE AND WHAT ARE THEY?
3
SUGGESTIVE SELLING
UPSELLING
SHARING
WHATS THE TXRH MISSION STATEMENT
LEGENDARY FOOD
LEGENDARY SERVICE
DELIVERY TIME FOR
DRINKS? APPS? SALADS? ENTREES?
2-3 MINUTES
6-8 MINUTES
5 MINUTES
12-15 MINUTES
WHAT IS NECESSARY TO SAY/OFFER WHEN A GUEST ORDERS A HAND CUT STEAK?
REPEAT BACK STEAK TEMPS & OFFER SMOTHERS
WHAT CHEMICAL IS USED TO CLEAN YOUR TABLE AT THE END OF THE NIGHT? DOES IT GO ON THE TOWEL OR DIRECTLY ON THE TABLE?
SINK & SURFACE/ SANI
ON THE TOWEL
WHAT DOES BLAST STAND FOR?
BEV PPA NON ALCOHOLIC
LOADS
APPS
SMOTHERS
SIDEKICKS & COMBOS
WHO IS THE FOUNDER OF TXRH?
KENT TAYLOR