Enter Title

authentication

100

True or False: We review the most recent 12 Days of CIF comments. 

False 

200

What pieces of information do you need to verify for a business client. 

1. resolution for deposit account and signature card. 

300

True or False: Truist Teammate can ask a client what day was their credit card opened. 

False According to PRO-8178 #6 ask client what year was the card opened?

400

What are some general questions you may ask a client during authentication ?

• Can you provide the types of additional open accounts you have with Truist?  The client should provide all open and 'active' (transactions within last 12 months) accounts, including loans and CD’s/IRA's.
• Month account was opened
• For joint accounts - Name of joint account owner - CANNOT accept ‘my husband/wife/spouse,’ client must provide the first and last name.
• Phone number associated with account.

500

what is the Acadia for authentication challenge questions 

PRO-8178

ACADIA

100

What is the acadia for Small business credit card fees. 

PRO 7852

200

What is Centralized Billing 

Centralized Billing is designed to allow organizations to receive one consolidated statement per cycle, and make one payment per cycle (to the billing account) reconciling the balances of every card in that program.

300

true or false: centralized billing accounts are assigned 8 numbers 

False: 16 digits according to pro 8458

400

True or false to complete a fraud case, Truist teammates complete in Digital Admin Hub.

 False 

500

What is the acadia for Declines related to a Suspicious Activity Blocks on client's account 

PRO-7930

temp blocks

100

What is the acadia for real time declines 

PRO 8224

200

What is the acadia for Account Security and Claims Navigation Manual 

MAN-3020

300

When determining what information may be disclosed to callers what acadia do you review ? 

PRO 6378 disclosing account information

400

When a client does not agree with claim decision what do you submit 

Loss Prevention Quick Response

500

what acadia do I use to Review status of denied claim with client to determine if a second review request should be sent.

Pro 8389

Who knows team lead the best

100

When is Mrs. Christina Birthday ?

6/13

200

How many children does mrs. christina have 

3 girls 

300

What is Mrs. Christina favorite color ?

burgundy 

400

How long has Mrs. Christina been at BB&T now TRUIST 

24 YEARS 

500

IF Mrs. Christina won the lottery what would she buy or do with the money 

pay off house, vacation