Why People Misbehave.
-Attendance issues.
-Quality of work declines.
What is boredom?
-Define your objective for this conversation.
-Write down what behavior you want the Learner to change.
What is to prepare?
-To remain calm in both verbal.
-Non-verbal communication.
What is anger?
"Explain to me why you feel that way. Can you share w/ me the breakdown for responsibilities for this class?"
What is "it's not my fault!"?
-Missed deadlines.
-Making excuses.
What is personal issues?
-Share how you're observing this behavior.
-Ask for this behavior.
What is to present your observations?
To be sympathetic, however do NOT encourage emotional exchange.
What are tears?
"What can i do to help you feel more confident in your skills?"
What is "i cant do anything right!"?
-Energy depletion.
-Irritability.
-No work life balance.
What is burnout?
Thank your learner for their honesty, coachability and commitment for change and recap what was covered.
What is to gain commitment?
They speak to respond not listen.
What is defensiveness?
"I sense that you're not happy w/ the solutions, what do you think a good solution will be?"
What is "whatever.."?