Documentation
What is a progress note?
A written record of your contact or service with a youth or family.
Name one way to involve a caregiver.
Invite them to planning meetings or review the Plan of Care together.
What is the SCR?
The State Central Register — where you report suspected abuse or neglect of a child.
When is a note due?
Within 24 hours of the contact or service.
What is “family voice & choice”?
Ensuring the family’s values, culture, and preferences guide planning and decision-making.
What’s the first thing to do in a crisis?
Ensure immediate safety of the youth or others, then notify your supervisor.
Where do you enter notes?
Into the Electronic Health Record (EHR) system used by your agency Netsmart
When should you hold a Family Meeting?
During major transitions, concerns, or whenever collaborative problem-solving is needed.
Who do you notify after a crisis?
Your supervisor, the Health Home, and other relevant team members or services.
What happens if you don’t write one?
It appears that the service never happened and could impact compliance and care.
What is a natural support?
A person in the youth or family's life who helps without being paid (e.g., aunt, pastor, friend).
When must you call the SCR?
When you have reasonable cause to suspect abuse or neglect of a child in foster care or at home.
What makes a note strength-based?
It highlights what the youth or family did well or used positively during the interaction.
How do you document family involvement?
In your progress note, by describing their input, presence, and how their feedback was used.
How do you support safety planning?
Work with the youth, family, and team to identify risks, triggers, coping strategies, and resources.
In 1–2 sentences, explain how care management can be youth-guided while still being family-driven.
By centering the youth’s goals and preferences while also actively including the family’s voice, values, and support in all planning and decisions.