Documentation
What is a progress note?
A written record of your contact or service with a youth or family
Name one way to involve a caregiver.
Invite them to planning meetings or review the Plan of Care together.
What is the SCR?
The State Central Register — where you report suspected abuse or neglect of a child.
What’s one way to build trust with a youth?
Be consistent and follow through on what you say.
When is a note due?
Within 24 hours of the contact or service.
What is “family voice & choice”?
Ensuring the family’s values, culture, and preferences guide planning and decision-making.
What’s the first thing to do in a crisis?
Ensure immediate safety of the youth or others, then notify your supervisor.
What should you do if a youth doesn't want to talk?
Respect their space and try again later with patience.
Where do you enter notes?
Netsmart
What is a natural support?
A person in the youth or family's life who helps without being paid (e.g., aunt, pastor, friend).
Who do you notify after a crisis?
Your supervisor, the Health Home, and other relevant team members or services.
How can you support a youth's goals?
Ask what matters to them and include it in the plan.
What happens if you don’t write one?
It appears that the service never happened and could impact compliance and care
How do you keep a care giver involved?
By checking in regularly and asking for their input
When must you call the SCR?
When you have reasonable cause to suspect abuse or neglect of a child in foster care or at home.
What is a youth-guided conversation?
A conversation where the youth leads and you listen.
What makes a note strength-based?
It highlights what the youth or family did well or used positively during the interaction.
How do you document family involvement?
In your progress note, by describing their input, presence, and how their feedback was used.
How do you support safety planning?
Work with the youth, family, and team to identify risks, triggers, coping strategies, and resources.
What’s one reason youth may not engage?
They may feel overwhelmed, unheard, or not ready to trust.
In 1–2 sentences, explain how care management can be youth-guided while still being family-driven.
By centering the youth’s goals and preferences while also actively including the family’s voice, values, and support in all planning and decisions.