Conversation&Communication
What is the meaning of the word "conversation" based on its Latin Roots?
What is "turn and turnabout" or "t turn with".
Which basic communication need relates to our mental and physical health?
What is physical needs?
What is hearing?
Hearing is when your ears pick up sound.
What does HURIER stand for?
Hearing, Understanding, Remembering, Interpreting, Evaluating, Responding.
What body part represents the first stage of effective listening?
The ear
According to Susan Brennan, what two types of signals are used in conversation?
What are linguistic form and nonverbal signals?
Which communication type is described as one-way and competitive, where someone vents emotions or inspires others?
What is diatribe?
What is listening?
Listening is when you focus to understand.
What do we do during the "understanding" stage?
We figure out what the person means.
During which stage of listening do personal biases often interfere?
The evaluating stage
Which type of conversation is one-way and cooperative, typically used to transmit information?
What is discourse?
According to the text, what kind of conversation is cooperative and two-way, used to exchange information and build relationships?
What is dialogue?
What's the difference between hearing and listening?
Hearing is passive, listening is active.
What is "Remembering" in listening?
Keeping what someone said in your memory.
What does the acronym COAL stand for in mindful listening?
Curiosity, Openness, Acceptance, Love.
What are the six communication motives identified by Rebecca Rubin?
What are control, Relaxation, Escape, Inclusion, Affection, and Pleasure?
Which communication need involves using messages to start, maintain, or end personal and professional relationships?
What are social needs?
Why is listening considered an active process, but hearing is not?
Because listening takes focus and effort, while hearing happens automatically.
What is "Interpreting" in listening?
Reading tone, facial expression, and emotion.
What stage do people often jump too quickly, causing misunderstanding in listening?
Responding
According to David Angel, what type of conversation is two-way and competitive, with the goal of persuading others?
What is debate?
When conversations are used to shape how we see ourselves such as when others affirm our traits, which communication need is being met?
What is identity needs?
Why is listening more important than just hearing?
Because listening helps you understand people.
What's the final step of HURIER, and why is it important?
Responding- it shows if you truly listened.
What natural tendency makes listening a difficult process, especially when we have personal biases?
The desire to evaluate people and ideas.