Can I?
Can I manually assign Family Members?
What is No. Matching is restricted to contacts brought in that have the CanContact’ flag set as true. Users can not use the ‘manage contributors’ modal for manually adding Family Members. They are only allowed to take certain matched users OFF a form.
What is a magic link?
What is a unique link that is generated for a specific form and contributor to login. A new link for selected Forms is generated each time districts “Notify Families”. This action also expires any previously sent magic links for those forms.
Can the Form be shared outside of Ellevation?
What is nope, but we are evaluating this possibility.
What if the magic link expires?
What is the family won’t be able to log in until the Admin notifies them with a new link via email.
How many authentication or login attempts do Family members get?
What is a Family Member can make 5 unsuccessful attempts.
Can PLs have the translated version appear first?
What is no. At this time, Family Communication is hard-coded to have the English version always appear first.
What does partially sent mean?
What is that the Form was sent to only some of the matched contributors and not others.
If a family member opens a Form, will it go to the In Progress bucket?
What is yes? A Form will move to in-progress if it have been opened by anyone, a Family Member or Staff.
What if I click “Match” and I see an error?
What is if the contributor role type is “Family Member,” check to see if students have family members listed as contacts in their profile or contact the Help Desk.
Will Family Communication be accessible via phone?
What is families will be able to login, view, and interact with Forms on mobile devices. Although they may need to explicitly download the PL pdf to view it (there is a button to do so) on mobile.
Can I view whether a family form has been opened?
What is yes. Forms that were opened (by any user) will move to the in-progress bucket.
What is the special flag 'CanContact" and how is it used for matching forms?
What is a special flag ‘CanContact’ is configured based on existing permissions in their SIS.
Only contacts that have this flag = TRUE and have an email address, will be matched.
How does it work when you have two parents on the same form if one signs and one doesn’t?
What is if both the parents are required, then the form will stay in ‘done editing’ or ‘in-progress’.
What if the link shows an error?
What is the family can reach out to the district, or the district can click “Notify Families” to send a new email and magic link.
What about changing contact data? Will the match update?
What is contact data will be updated nightly via the sync with DI. If there are changes to email addresses or CanContact fields, those will update automatically. If a contact is added or removed from the file, the Forms will need to be rematched to see the updates.
Can you pull in the district and Ellevation templates?
What is yes, you can pull in any district and Ellevation parent letter templates.
What is the difference between Notify/Remind and Notify Families?
What is these are the same action. On the backend, a few different things happen for a Family contributor versus a staff contributor. For simplicity during development we have separated these two buttons, but we will likely collapse them into one soon.
If a family form is reopened or the Progress is reset, what happens?
What are these two actions that expire any previously sent magic links. They will need to be sent out again.
What if a “Family Member” wants to edit a form once it's submitted? Can they?
What is nope, but they can review the form.
If I clicked “Parent/Parent Representative”, can I change it to “Family Member” contributor role type after a cycle is created?
What is Yes. You can still use the Manage and Add contributor features in the birdseye to help troubleshoot.
Can I track how many reminders were sent?
What is yes. Reminders will be tracked via ‘Notification History’. This information is visible through the ‘Notification History’ filter or individually on a form-by-form basis as well.
What is the difference between “Family Member” and “Parent/Parent Representative” contributor role types?
What is
What is “Family Member” will match to contact data based on the ‘CanContact’ flag in the district’s SIS. “Parent/Parent Representative” is a contributor role type that does not match but can be manually assigned and used in forms to have families sign a form for specific workflows.
How do I know the right Family Member was matched to a form?
What is check the contact information on the Student Profile in the ‘Contacts’ tab.
What if district wants to add its logo to a family form, the login page, or the email?
What is currently not. We are evaluating, later in the school year, whether these can be added to help build trust in its validity.
What if a family member loses the initial email? Who do they contact for help?
What is the family can reach out to the district or the district can click “Notify Families” to send a new email and magic link.