Policy
A mandatory report should be filed as soon as possible when there is any__________ suspicion.
Reasonable
During a session, if the hotline visitor shares ____ of the Information Required to File a Mandatory Report (described below), then the Staffer must notify:
ALL, If a chat notify OHL supervisor if a call notify an SM
The identity of the victim or survivor, or information that would allow the staff to deduce the person’s identity without additional research
Name
During a session, if a________ necessary to file a mandatory report is shared with a trained Staffer, the Staffer must remind the visitor that disclosing this information means RAINN may be required by law to report their disclosure to state authorities.
any information
Responsible for making mandatory reports
SM
We must report any information regarding forced or coerced sexual acts involving any minor_________ of the age of the perpetrator.
Regardless
Shift managers should only call for an active rescue when?
1) a visitor asks us to call emergency services for them; and
2) a visitor indicates being in immediate life-threatening danger; and
3) a visitor is unable to call for help themselves (for instance, the visitor does not have time to use alternative methods of calling).
The state in which the victim or survivor resides, or information that would allow the staff to deduce the state in which the person resides. This includes city, town, and/or county. For example, if one Google search could result in confirming that location, then it should be considered as reasonable for staff to “deduce.”
Location
If a visitor discloses information that prompts a mandatory report, _______ should inform the visitor that a report will be made.
the staffer
It is the responsibility of the OHL Supervisor to ensure the Shift Manager or Shift Lead (when a Shift Manager is not available) is immediately provided all the details outlined above, to make a mandatory report.
For Chats
Sexual or physical abuse of minors (anyone under the age of_____)
18
Once approved, the above criteria is met and the support specialists, supervisor, and SM/SL should then follow the___________.
active rescue protocol
● Under 18
● 60 or older
Age
The staffer should offer to engage in ____________ with the visitor, in case the report is accepted and prompts follow-up from reporting authorities.
safety and disclosure planning
it is the responsibility of the Staffer to ensure the Shift Manager or Shift Lead is immediately provided all the details outlined above, to make a mandatory report.
For Calls
We must report any information regarding consensual sexual relations between minors and adults (18+), when the minor is under the age of _____.
16
During calls and chats, information and details regarding sexual abuse or ______ may be revealed.
suicidal ideation
An adult who is unable to protect themselves from abuse, neglect or exploitation, because of mental or physical impairment.
Vulnerable Adult
If all pieces of information necessary to file a mandatory report are disclosed.
● If the Staffer is unsure whether or not the information necessary to file a mandatory report has been shared.
The staffer should contact the OHL Supervisor or SM
will not prohibit a Staffer from filing their own report, if a Staffer’s local law or RCC policy requires that they do so, as a result of their profession or certifications. The Staffer or Volunteer must immediately disclose this to the Shift Manager.
RAINN
We must also report any knowledge of consensual sexual relations involving minors and other minors when either ______ persons involved are under the age of 16.
or both
Staff may not solicit personally identifying information (PII) from, or about, a hotline visitor unless specifically approved by an_________.
OHL supervisor
The visitor has articulated that they have a means, describe a plan, and express intent to take their life.
The visitor has articulated that they have a means, describe a plan, and express intent to harm others.
Imminent Risk of Suicide
Imminent Risk of Harming Others
The OHL Supervisor or _______ will monitor the session, to determine whether or not a mandatory report may need to be filed.
Shift Manager
If the OHL Supervisor or Shift Manager confirms a mandatory report may need to be filed, the Shift Manager will complete a form listing the information that was revealed which should include:__________
name, age, location and basis for suspicion of abuse