Internet
equipment that supplies Wi-Fi for the home
What is a router?
anytime upgrade, 50 GB of data, and international roaming
what is UNLIMITED PLUS?
Service automatically identifies the location (service address) of the calling party to the 911 operator when a call is made to fire, police, or emergency medical services.
What is Enhanced 911 (E911) ?
A TV package that doesn't offer locals
what is TV Stream?
Required before making changes to an existing account.
What is Authentication?
devices that extend Wi-Fi throughout the home
what are Wi-Fi pods?
A series of numbers to check eligibility usually starts with “35”
What is IMEI?
A government assistance program that grants eligible individuals and households a monthly home phone credit/discount.
What is Lifeline?
An addon that offers more sports options for $10
what is Sports View?
the promotion only applied when a customer brings it up during the call
what is $50 credit?
An area that is not in Spectrums footprint or non-serviceable
What is GIS RED?
1 GB of data that is $20 monthly that when runs out can be extended for $5
What is By The GIG?
This service may be sold to new customers in the state of South Carolina (SC) only.
What is Spectrum Voice-Only service?
A TV package that a customer can select channels they want to watch and swap them out once a month
What is TV Choice?
when placing an order that requires pre-payment without taking money upfront
what is never?
A internet plan that's has 35GB of upload not in a fiber or high split area
What is INT GIG?
customer needs to qualify for monthly payments
what is EIP? (Equipment Installment Plan)?
When turned on, all incoming calls are sent to voicemail, except the telephone numbers listed on the Accept Selective Callers list.
What is Do Not Disturb?
A Government tax that charges a customer a monthly fee for locals
what is Broadcast TV Surcharge?
The automated line that allows you to report sick time.
What is VSA?
A internet plan that is 50GB of download and is only offered by the customer's request
What is Internet Assist?
requires 3 devices to be connected within 7 days to qualify
what is PBB?
You must offer to customers ordering a new Voice service.
What is battery backup?
The maximum amount of Xumo a location can receive without having a pro install
what is 4?
The estimated time for a new customer to receive their billing statement due date
what is 17 - 20 days?