Safety
How do you activate the silent alarm?
Press the top two left-hand blue buttons on the alarm key pad OR press two buttons on the panic button under the care desk.
Who is responsible for determination of death?
62. A physician or competent medical authority.
During shift change, you find that one of the portable phones is missing. What should you do?
Do not call.
Follow the instructions on the laminated page at the medication station to adjust the phone count. Email Sharisa and Alicia.
How do I know that a guest needs funeral home arrangements?
Funeral home contact info is missing from the profile or it says, "Funeral Home arrangements needed."
Ask hospice for funeral home information.
What color is the Caregiver Assistant volunteer role in the ALIS Calendar?
Orange.
It's 3:00 a.m. and someone rings the doorbell asking to see your guest in room 7. They step out of view of the camera. What should you do?
Ask the visitor to stand in view of the camera and ask for their name. Check Visitor Restrictions.
Call police anytime you feel threatened.
Is there a moral obligation to provide food and water to a suffering person?
58. Yes, unless food and water can no longer be assimilated by the body.
A caregiver is shocked while plugging in a bed. What should you do?
Call On Call.
Enter Incident Report. Affected Caregiver will go to the ER.
If a nurse gives instructions to discontinue a medication, but not to destroy it, what steps should you take in ALIS?
Enter in a Pre-Arrival/Inactive Medication Order.
See ALIS Manual.
How many hours do volunteers cover the front desk day to day?
10 hours, from 9:00 a.m. - 7:00 p.m.
A guest leaves the building and refuses to come back inside. They are confused and becoming agitated.
Call hospice.
Call On Call.
Call 911 if immediate assistance is needed.
Complete Incident Report.
All patients with a terminal illness should pursue every option for treatment or cure.
False
57. A person may forgo extraordinary or disproportionate means of preserving life. Disproportionate means are those that in a patient's judgment do not offer a reasonable hope of benefit or entail an excessive burden, or impose excessive expense on the family or the community.
After shift change, you find a guest on the floor. What should you do?
Do not call On Call.
Call Hospice.
Help the guest back into bed; call the fire department ONLY if unable to get them off the floor. Call Hospice to inform. Enter Incident Report.
Received medications from pharmacy for a new admission and the name on the label does not match the name in ALIS. Who would you call to clarify the name?
Hospice.
Where do meal donations usually come from?
People donate meals by signing up on Take Them A Meal online and we receive meals from The Kitchen at Catholic Charities during the week.
Someone is trying to enter through a patio door.
Call 911.
To prevent entry through patio doors: instruct family members to enter and sign in at the front door, lock all patio doors according to schedule in Care Tracking.
Family members may disregard a patient's decision to discontinue life-sustaining procedures if they are not ready to let go of their loved one.
False
59. The free and informed judgment made by a competent adult patient concerning the use or withdrawal of life-sustaining procedures should always be respected and normally complied with, unless it is contrary to Catholic moral teaching.
A guest is no longer able to swallow; medication orders do not indicate that medications should be crushed, but you know that the medication can be crushed. What should you do?
Do not call On Call.
Call Hospice to ask if medications can be crushed (even if you already know the answer). Enter new order with updated medication label.
You put in a new order and after submitting it you realize you forgot to link to a drug count.
In Manage Orders, click "Options" beside the appropriate medication. Choose "Enable Drug Counting," then link to existing Drug Count.
How many volunteers come in on a day to day basis on average?
We have 11-15 volunteers who serve each day of the week.
Guest is getting agitated and stating they don’t want to be at PCH, they want to go back home or to the hospital. What is the first thing you should do.
Try to get them comfortable. Call Hospice.
Pain medication should be administered sparingly.
False
61. Patients should be kept as free of pain as possible so that they may die comfortably and with dignity, and in the place where they wish to die. Since a person has the right to prepare for his or her death while fully conscious, he or she should not be deprived of consciousness without a compelling reason. Medicines capable of alleviating or suppressing pain may be given to a dying person, even if this therapy may indirectly shorten the person's life so long as the intent is not to hasten death. Patients experiencing suffering that cannot be alleviated should be helped to appreciate the Christian understanding of redemptive suffering.
Your guest's pain symptoms are not controlled, even after giving routine pain medication and available PRN doses. What should you do?
Do not call On Call.
Call Hospice to describe guest's symptoms and medications already administered. Ask for recommendations such as changes to frequency or dosage and/or 1x Now order.
You move a guest out and notice there is a notification bar that says medication still remaining.
Click on Manage Orders in Notification bar.
If Quantity is in Orders, Destroy the remaining Quantity.
If Quantity is in DC/Changed, email Alicia.
Instructions in ALIS Manual.
How long are volunteer shifts?
Our volunteer shifts are 2-4 hours each.