Emotional Intelligence
This type of intelligence helps build trust and connection on a team by showing empathy and self-awareness.
What is emotional intelligence?
This mindset means you believe people can learn and improve with effort.
What is a growth mindset?
This tool helps you map who you serve, what they need, and how your process supports them.
What is SIPOC?
This feedback method includes context, observation, impact, and next steps.
What is the COIN feedback model?
This phrase means helping your team succeed together instead of just focusing on yourself.
What does it mean to “win together”?
This ability helps you stay calm, think clearly, and make better choices under pressure.
What is self-regulation?
A person who shows this quality bounces back from setbacks and keeps trying.
What is resilience?
When you anticipate someone’s needs and deliver something extra or unexpected, you create one of these.
What is a moment of magic or a “wow” moment?
his is earned by doing what you say, being reliable, and showing strong values.
What is credibility?
When people feel safe to speak up without fear of blame or embarrassment, this exists in the team culture.
What is psychological safety?
This skill lets you name how you're feeling and understand how it affects your behavior.
What is self-awareness?
Making a plan, taking breaks, or asking for help are ways to manage this during stressful times.
What is stress or pressure?
These are the people inside your company who rely on you to do their jobs well.
Who are internal customers?
Speaking up in a meeting, giving feedback, or admitting a mistake are examples of this leadership trait.
What is courage?
Trust, clear communication, and taking ownership are examples of these teamwork behaviors.
What are core collaboration skills?
Taking a pause, breathing, or journaling are examples of strategies for doing this after an emotional moment.
What is emotional recovery or self-regulation after a trigger?
This mental skill helps you take a tough situation and see it from a new angle—one that helps you learn or move forward.
What is reframing a challenge?
This kind of mindset helps you take action before problems happen, especially with customers.
What is a proactive mindset?
When your actions match your words—even when no one is watching—you’re demonstrating this.
What is integrity or say-do-match?
Avoiding, compromising, or collaborating are all different styles of doing this.
What is managing conflict?
This is demonstrated when you pause to understand someone else's feelings and respond in a way that shows care.
What is empathy?
When someone faces a challenge and uses it to grow or discover a new strength, they’ve done this.
What is learning from a challenge or turning it into an opportunity?
By using this tool, you can identify gaps and improve how your work leads to better customer outcomes.
What is a SIPOC chart?
This part of credibility is earned by having the skills and knowledge needed to do your job well and adapt to new challenges.
What is competence?
Even without a leadership title, doing things like taking initiative and helping teammates shows this.
What is leading as a “leader of self”?